Reginald Thomas
Shreveport,LA
Summary
Proven leader in branch operations management, with a track record of enhancing customer satisfaction and streamlining efficiency at Pool Corporation. Skilled in customer service and time management, consistently exceeding performance targets. Improved production quality at General Motors by optimizing team workflow and implementing effective quality control measures.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Branch Manager
Pool Corporation
01.2015 - 02.2016
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Assistant Branch Manager, Operations
Pool Corporation
08.2008 - 01.2015
- Oversaw inventory control procedures to maintain accurate records, prevent theft or loss, and ensure timely restocking of supplies as needed.
- Reduced operational costs through diligent expense management and efficient resource allocation.
- Managed daily operations for optimal branch performance, including staff scheduling, customer service, and financial transactions.
- Implemented risk management strategies to minimize potential losses while maintaining strict compliance with regulations and policies.
- Complied with regulatory guidelines and requirements.
Assembly Team Leader
General Motors, GM
09.1993 - 07.2006
- Enhanced production quality by closely monitoring team performance and providing constructive feedback.
- Improved assembly efficiency by identifying bottlenecks and implementing solutions to optimize workflow.
- Trained new team members in assembly procedures, ensuring consistent work standards across team.
Education
No Degree - Business
San Diego State University
San Diego, CA05.1991
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Employee of the year.
Certification
Fork Truck operations.
Timeline
Branch Manager
Pool Corporation
01.2015 - 02.2016
Assistant Branch Manager, Operations
Pool Corporation
08.2008 - 01.2015
Assembly Team Leader
General Motors, GM
09.1993 - 07.2006
No Degree - Business
San Diego State University
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