Reginald Townsend
Hattiesburg,MS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Quality Manager /Production Coordinator
Western Container Corporation
03.2023 - Current
- Orchestrated production operations by synchronizing activities, scheduling, logistics, resource allocation, and workflow management within manufacturing environment.
- Communicated scheduling with ten employees to promote on-time delivery.
- Collaborated with senior management to address customer concerns and meet quality assurance standards resulting in 97% audit compliance.
- Conducted comprehensive inventory audits to identify and rectify discrepancies, resulting in 30% decrease in overall errors
Instructor of Business Management Tech, Online
Pearl River Community College
07.2019 - Current
- Developed curriculum and lesson plans using learning management system
- Conveyed real world applications of course material through course lectures and presentations
- Instructed business curriculum such as business accounting, human resource management, social media marketing, finance and quickbooks
- Conducted tests and exams weekly and evaluate student’s progress.
Field Sales Manager
Samsung electronics america
10.2018 - 07.2019
- Generated sales through assisting in: employee training, customer relations, business growth and development
- Conducted learning of technology ecosystems, IoT and Saas with 25 stores within 130 mile radius
- Utilized trends to improve market share of 25 retail stores through market analytics using SAP Analytic software
Market Manager
Cspire Wireless
05.2007 - 10.2018
- Utilized data analytics to assess financial aspects of product sales, inventory management, capital budgets, and expenditures, enabling informed decision-making and strategic planning.
- Implemented strategic planning initiatives to ensure successful sale and profitability of products or services leading to increase in sales over 36 month period.
- Oversaw recruitment, training, and professional development of 15 sales employees, empowering them to consistently surpass their daily performance targets.
- Coordinated weekly B2B meetings via prospecting of new clients and follow ups with existing clients.
Education
EDUCATION SPECIALIST - Higher Education Administration
WILLIAM CAREY UNIVERSITY
Hattiesburg, MS05.2019
MASTERS OF BUSINESS ADMINISTRATION - Business Administration
KAPLAN UNIVERSITY
Davenport12.2010
BACHELOR OF ARTS - Political Science
UNIVERSITY OF SOUTHERN MISSISSIPPI
Hattiesburg, MS05.2007
Skills
- Internal Auditing
- Corrective Actions
- Regulatory Compliance
- Cross-Functional Collaboration
- Voice of Customer Analysis
- Data Analytics
- CRM software proficiency
- Training and Onboarding
- Microsoft Windows and Office
- Sales Leadership
- Customer Service
- Strategic Planning
- Business development and planning
- Curriculum Design
- Project planning and development
- Risk Management
- Client acquisition
- Recruitment
- Candidate Sourcing
Timeline
Quality Manager /Production Coordinator
Western Container Corporation
03.2023 - Current
Instructor of Business Management Tech, Online
Pearl River Community College
07.2019 - Current
Field Sales Manager
Samsung electronics america
10.2018 - 07.2019
Market Manager
Cspire Wireless
05.2007 - 10.2018
EDUCATION SPECIALIST - Higher Education Administration
WILLIAM CAREY UNIVERSITY
MASTERS OF BUSINESS ADMINISTRATION - Business Administration
KAPLAN UNIVERSITY
BACHELOR OF ARTS - Political Science
UNIVERSITY OF SOUTHERN MISSISSIPPI
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