Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reginald Wilbon

Modesto,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and team productivity at Wingstop through effective problem-solving and strong team supervision. Skilled in cash handling and conflict resolution, adept at driving positive outcomes and maintaining high levels of customer service management. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

8
8
years of professional experience

Work History

Shift Leader

Wingstop
12.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Delivery Driver

DoorDash
11.2021 - 12.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Supervisor

Sheikh Shoes
10.2018 - 10.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Boosted team performance by developing customer service training materials and conducting service training.

Retail Sales Associate

Journeys Shoes
07.2016 - 02.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Education

High School Diploma -

Modesto High School
Modesto, CA
05.2016

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Decision-making capabilities
  • Team motivation
  • Strong verbal and written communication
  • Creative Problem-Solving
  • Customer Service Management
  • Team Supervision
  • Conflict Resolution

Timeline

Shift Leader

Wingstop
12.2023 - Current

Delivery Driver

DoorDash
11.2021 - 12.2023

Supervisor

Sheikh Shoes
10.2018 - 10.2021

Retail Sales Associate

Journeys Shoes
07.2016 - 02.2017

High School Diploma -

Modesto High School

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Reginald Wilbon