Reginald L. Parks

• As Technology Manager, I am responsible for the performance and security of all hardware, software and the overall technology infrastructure at Delaware County Christian School. This includes maintenance, planning and development, as well as the troubleshooting and resolution of technology issues on behalf of students, families and employees.
• Manage IT infrastructure, ensuring optimal performance and reliability of systems across the school.
• Lead cross-functional teams to execute technology projects, aligning with institutional goals and objectives.
• Oversee budgeting for technology initiatives, driving cost-effective solutions.
• Evaluate and select software solutions to improve administrative efficiency and support academic programs.
• Established cybersecurity protocols to safeguard sensitive data and maintain compliance with regulations.
• Collaborate with educators to identify technology needs, enhancing curriculum delivery through tailored solutions.
• Improve overall technology efficiency by implementing streamlined processes and system upgrades.
• Provide leadership and support for IT department.
• Implemented standardized documentation practices across all IT projects to improve consistency, accuracy, and knowledge transfer.
• Improved network performance with proactive monitoring tools that detected potential problems before they escalated into downtime events.

• Dynamic and driven leader who consistently creates environments that foster the continual improvement of players and coaches.
• Program builder that seeks to develop high character student athletes that maximize their talents and abilities.
• Innovative and adept at creating systems built to accentuate the strengths of any given group of players.
• Effective communicator who excels in teaching and communicating fundamental skills and techniques.
• Fostered a lasting legacy of success in the basketball program through dedication to player development, effective coaching strategies, and unwavering commitment to excellence.
• Forged a positive team culture, emphasizing sportsmanship and personal growth.
• Coordinated game strategies and in-game adjustments to optimize team performance.
• Mentored assistant coaches, providing guidance on skill development and coaching techniques.
• Established strong relationships with parents, ensuring effective communication regarding team activities.
• Ensured compliance with district and state athletic association rules by staying informed on regulations and enforcing appropriate guidelines within the program.
• Developed player talent through individualized coaching plans tailored to each athlete''s strengths and weaknesses.

• Oversaw the Athletic Programs at Delaware County Christian from K-12th grade, ensuring that all athletic functions are in line with and provide support to the mission of the school.
• Executed strategic initiatives assigned by the Head of School.
• Enhanced athletic programs by developing strategic plans and implementing effective policies.
• Improved the health and safety of DCs athletes through effective strength and skills training along with better overall health and fitness awareness.
• Oversaw scheduling of events, ensuring smooth operations and compliance with league regulations.
• Supervised student grades for eligibility requirements and collected paperwork for annual physicals.
• Oversaw coach salaries, pay rates and all other program budget aspects.
• Led recruitment efforts for coaching staff, emphasizing qualifications and alignment with school values.
• Evaluated coaches' performances annually using clear criteria aligned with department goals.
• Championed the importance of sportsmanship, ethical behavior, and personal responsibility both on and off the field, setting a strong example for athletes to follow.
• Established strong working relationships with parents through regular communication about athlete progress and upcoming events.
• Oversaw design and renovation of sports facilities, meeting needs of all stakeholders.
• Managed budgeting and resource allocation for multiple sports teams, ensuring fiscal responsibility.

• Led monthly meetings with the Atheistic Directors of all league schools, reviewing league policies and addressing any issues that arose throughout the given sports seasons.
• Resolved conflicts among teams or individuals in a professional manner, promoting a positive environment for all participants.
• Maintained accurate records of team standings, individual statistics, and awards throughout each season.
• Ensured compliance with relevant governing bodies'' rules regulations while fostering an environment conducive to nurturing athletic talent within the BAL.
• Improved league operations by implementing efficient scheduling and communication strategies.
• Ensured all league member schools adhered to the league Bylaws and procedures
• Promoted a positive atmosphere by enforcing fair play policies and addressing conflicts promptly.
• Provided timely updates to stakeholders regarding important decisions affecting the direction of the league.
• Increased league visibility through effective use of social media platforms and engaging content creation.

• Supported the BAL league president in all functions and responsibilites.

• Developed strong relationships with clients to understand their IT needs and provide tailored solutions.
• Presented clients with vast toolset of services to meet the diverse set of needs presented to me. These services included Global Delivery Center Services, Knowledge Solutions, Business Process Outsourcing, Application Outsourcing, Infrastructure Outsourcing, Business Consulting, Infrastructure Services, Service Desk, Desktop Managed Tools, Technology Deployments, Network Monitoring and IT Staffing.
• Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
• Prepared sales presentations for clients showing success and credibility of products.
• Spearheaded client retention efforts by providing exceptional service and fostering long-term professional relationships built on trust and mutual respect.
• Analyzed market trends to identify new opportunities and refine business strategies.
• Oversaw contract negotiations, ensuring alignment with company objectives and profitability goals.
• Managed a book of business that included the continuous development of relationships with active clients, totaling over 10 million dollars in revenue during my time with the organization.

Built and developed a team of seven Systems Engineers responsible for managing tools used to monitor Servers, Applications and Network links. Guided the team through several projects designed to consolidate the expansive toolset of options that existed in local geographies and to leverage a smaller, more effective and less expensive set of applications. We were able to accomplish the following:

• Examine the entire IT environment to identify what current monitoring systems were available and functional. The best tools were tuned and leveraged.
• Ensured that anything on the Global network was monitored by building in monitoring system overlap to identify systems that were missed during scans from the single monitoring environments.
• Provided relevant information about systems, devices and applications to the teams directly responsible for supporting them. The information was offered as a catalogue of services that provided proactive monitoring, forensic monitoring and emergency monitoring as required.
• Saved the company over $1.2 million in maintenance costs resulting from either the elimination of ineffective monitoring solutions or the transition from subscription to open source solutions.

Tasked as one of the IT leaders responsible for pioneering the globalization of the IT Infrastructure platforms that existed as separate entities in six distinct organizations, across five continents. Those platforms included Microsoft SharePoint, Exchange, Lync, System Center and Active Directory. We were able to effectively complete the projects related to the globalization in half of the time originally projected (reduced from 9 to 4 months), helping to produce a more collaborative and efficient organization.

Responsible for managing a staff of six engineers who provided server support for over 600 physical and 900 virtual servers hosting over 300 applications. Responsible for system and application priority recommendations with an emphasis on cost savings through automation, increased functionality, or reduced downtime. Promotions included Manager I to Manager II (February 2008) and Manager II to Senior Manager (October 2010).

Implemented Time and Attendance software solutions for several companies in the Pennsylvania, New Jersey and Delaware regions. These solutions included, but were not limited to the Stromberg and Amano suites of Time Management products, which are used to proactively control labor costs through the digital preparation of accurate and timely payrolls. When not working with external customers, I was required to provide network, desktop and software support for all Time and Parking employees. My accomplishments included:

• The completion of several successful implementations, including Drexelbrook Catering, The City of Philadelphia Board of Pensions, Joffe Lumber Company, Berks Packaging Company, Hellmark Steel, Divine Providence Village, Leidy’s Incorporated, and CJ’s Tire.
• The reorganization of both Microsoft Exchange and Windows 2000 Active Directory to better reflect our organizational structure and to allow Administration to be done more efficiently.
• Established several system policies including login and password restrictions. Also initiated the usage of mandatory user profiles.
• Set up Disaster Recovery procedures for the company, including a comprehensive tape backup schedule and offsite storage routine.
• Reorganized anti-virus protection and notification schemes to make them more effective. Also continually monitored and patched servers and PCs and needed.

Provided both back office network support and 3rd level technical support for employees located at eight regional sites throughout the Northeastern United States. My responsibilities included the maintenance of all servers in the region (25), the training and professional development of three 2nd level Client Support specialists, the timely coordination and completion of several IT related projects issued to our team and the continual maintenance and programming associated with our regional Security Access System (WinPak). During this time, I maintained technical expertise in a diverse set of products including applications, operating systems and network support tools. My accomplishments include:

• The successful deployment of Windows 2000 Server with Active Directory at our Northeast Regional headquarters in Bethesda, MD. This required the rebuilding of 12 Windows NT 4.0 servers into newly built Windows 2000 units.
• The successful deployment of Windows 2000 Professional to 100 Sales employees based in the Northeastern United States. At least one-half of the employees were remotely based.
• The completion of six successful office moves. Insured WAN connectivity at each new site by working directly with our internal WAN specialists and with ATT. Tore down, shipped and rebuilt all Compaq Racks that contained servers. Built ten new servers over this time frame, including two new Microsoft Exchange servers. Successfully migrated 60 users from other Exchange sites to the newly built servers.
• The creation of a new Technical Training Lab at our Bethesda, MD site. Implemented the use of “Ghosting” for the classrooms and trained all local instructors on how to use the software.
• Named as Regional Network Lead for our Norton Anti-Virus rollout. Successfully loaded NAV on all laptops, servers and PCs in the region. I also built two new NAV servers for our Bethesda Hub site.

Provided first and second level support for 200 corporate users. Responsibilities included the training and career development of a team of four Support Center technicians and the purchase of and timely payment for all software and hardware used by the firm.

• Supervised the rollout of the McAfee Help Desk Package and trained all relevant personnel to use the product.
• Promoted from First Level Support Specialist to Second Level Support Specialist within a month. Named manager in June 1998.