Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reginaldo Arcos

Summary

Results-driven IT professional with 7 years of combined experience as a Sr. IT Support Specialist and Network Engineer. Proven success in deploying and maintaining LAN and wireless infrastructure while leading a helpdesk team of 6+ members supporting over 500 employees. Skilled in system repairs, upgrades, and troubleshooting with a strong focus on service delivery and end-user satisfaction. Recognized for exemplary planning, project management, and communication abilities, with a track record of improving processes, mentoring staff, and driving overall IT performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sr Helpdesk

Halo Diagnostics
10.2021 - 08.2025
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Excellent communication skills, both verbal and written.

Network Engineer

Planet Bingo
02.2018 - 09.2020
  • Provided complete end-to-end engineering and installation of route-based IP network solutions, Wireless and security solutions for both network infrastructure and client.
  • Completed efficient and effective troubleshooting of complex multi-vendor network service provider issues.
  • Supported many clients around the country, worked directly with teams at locations to provide immediate support to minimize downtime and revenue loss.
  • Managed, tracked and coordinated problem resolution and escalation processes.

In-Home Double Agent

Best Buy Geek Squad
06.2008 - 02.2018
  • Provided in home service, installation of home networks, printers, modems, routers, mesh networks, data backups and transfers.
  • Troubleshooted client's networks, devices and services and provided solutions.
  • Answered customer questions about products and services, as well as provide the customer with end-to-end solutions for home networking and entertainment needs.
  • Maintained customer satisfaction by addressing customer needs and resolving concerns.

Education

High School Diploma -

Coachella Valley High School
Thermal, CA
07-2007

Associate of Arts - Liberal Arts

College of The Desert
Palm Desert, CA
01.2015

Skills

  • Bilingual (English, Spanish)
  • Network Systems Deployment & Maintenance (LAN/WLAN)
  • System Upgrades & Hardware/Software Installations
  • Troubleshooting & Root Cause Analysis
  • Ticketing Systems (Servicedesk, Jira, or similar)
  • Hardware and software monitoring
  • Data Backup & Recovery
  • Hardware/Software Monitoring & Optimization
  • Servers & Virtualization Knowledge
  • IT procurement
  • Team development
  • IT asset management
  • Network administration
  • IT Helpdesk / End-User Support (Tier 1–3)
  • Currently working on CCNA Certification

Certification

  • University of Maryland - Applied Scrum for Agile Project
    Management
  • Currently studying for CCNA Certification

Timeline

Sr Helpdesk

Halo Diagnostics
10.2021 - 08.2025

Network Engineer

Planet Bingo
02.2018 - 09.2020

In-Home Double Agent

Best Buy Geek Squad
06.2008 - 02.2018

Associate of Arts - Liberal Arts

College of The Desert

High School Diploma -

Coachella Valley High School

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