Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Soto

Edina,TX

Summary

Driven professional with extensive experience in customer service and cash handling, notably at Stripes Convenience Store. Excelled in inventory control and fostering a culture of exceeding customer expectations, significantly reducing complaints. Skilled in bilingual communication and POS system management, demonstrating a proven ability to multitask and maintain high standards of cleanliness and organization.

Overview

6
6
years of professional experience

Work History

Cashier/Customer Service Representative

Stripes Convenience Store
03.2024 - 06.2024
  • Upheld the highest standards of cleanliness and staff conduct and reduced complaints.
  • Operated POS cash register, handling and transactions daily, and counted the money in cash drawers to ensure accuracy.
  • Assisted in the training of new cashiers.
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
  • Investigated and resolved customer service issues.
  • Communicated with customers daily, provided friendly and courteous service, and answered questions.
  • Performed a full audit of inventory and sales reports, ensuring accuracy.
  • Maintained a clean and safe work environment.
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the workplace and equipment.

Cashier

Dollar Tree
12.2022 - 02.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • built and maintained productive relationships with employees.
  • Welcomed customers, offering assistance to help find store items.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Care Provider

Heavenly Care
11.2018 - 03.2019
  • Provided customer service to clients regarding their insurance coverage and billing inquiries.
  • Assisted customers in navigating the online portal for self-service requests.
  • Resolved customer complaints and escalated more complex issues to senior staff members.
  • Adhered to all applicable laws, regulations, standards, and procedures when interacting with customers and providers.
  • Provided personal care and companionship to elderly clients in their homes.
  • Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping.
  • Developed trusting relationships with clients through active listening skills and compassionate understanding of individual needs.
  • Created safe and positive living situations for clients by communicated with family and other staff about concerns or challenges.
  • Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.

Education

High School Diploma -

Idaho Falls Senior High School
Idaho Falls, ID
03.2012

Skills

  • Cash Handling
  • Customer Service
  • Retail Sales, Training & Development
  • Liquor Law Development
  • POS System, Inventory Control
  • Communication skills
  • English, Spanish
  • Bilingual, Stocking
  • Cleaning and Sanitizing
  • Multitasking and Organization
  • Written and Verbal Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier/Customer Service Representative

Stripes Convenience Store
03.2024 - 06.2024

Cashier

Dollar Tree
12.2022 - 02.2023

Care Provider

Heavenly Care
11.2018 - 03.2019

High School Diploma -

Idaho Falls Senior High School

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Ashley Soto