Regina Frazier

• Proofread and edited one-on-one interviews regarding automobile accidents
• Edited and revised wide array of content for accuracy, clarity and consistency.
• Drove accuracy of content through careful proofreading and fact-checking.
• Transcribed one-on-one interviews regarding automobile accidents.
• Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
• Developed and maintained company standards for content.

• Obtained doctor’s orders for homecare services
• Researched all outstanding doctor’s orders and resolved any issues that would cause them to be unsigned
• Worked with medical billing to obtain outstanding face-to-face documentation as well as other unsigned orders and Plan of Care Documents for Medicare patients.
• Maintained composure in stressful situations, confrontations, interviews and records searches.
• Maintained compliance with local, state and federal regulations governing insurance, Medicare and Medicaid requirements.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

• Worked with Performance Improvement department
• Partnered with Billing Manager and Performance Improvement manager to obtain face-to-face documentation, Medicare requirement for payment of Home Health Services
• Liaison with VNA, doctor’s offices, and facilities to obtain correct face-to-face information and corrections as needed
• Worked with Performance Improvement manager on Medicare Audits to recover payments for denied services
• Provided reception coverage as needed.
• Developed strategies to streamline and improve office procedures.
• Assisted development and implementation of new administrative procedures.
• Volunteered to help with special projects of varying degrees of complexity.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Assisted management with special projects to complete all tasks by deadlines.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Maintained office calendars to track important dates and deadlines.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Coordinated and scheduled meetings and appointments to keep organization running smoothly.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Took notes and dictation at meetings.
• Facilitated training and onboarding for incoming office staff.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.

• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Notified insurance agents and accounting departments of policy cancellations and changes.
• Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
• Maintained compliance with local, state and federal regulations governing insurance, Medicare and Medicaid requirements.
• Maintained confidentiality of patient finances, records, and health statuses.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Verified insurance and communicated coverage to staff and patients.
• Communicated verification and authorization status updates with radiology department to facilitate decision-making for patient admissions and insurance coverage.
• Checked documentation for accuracy and validity on updated systems.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Obtained prior authorization and precertification for outpatient procedures.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Collected co-payments, processed transactions and updated relevant records.
• Maintained confidentiality of sensitive data to protect patient and hospital information.
• Scheduled, coordinated and confirmed appointments.
• Completed data entry and filing to keep records updated for easy retrieval.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Transcribed sensitive documents with complete confidentiality.
• Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
• Utilized templates and macros to streamline transcription processes.
• Maintained database of transcribed documents for easy access and retrieval.
• Managed electronic files and archives to keep transcripts organized and accessible.
• Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
• Reviewed and edited transcripts to verify and provide accurate and complete information.
• Performed freelance work with flexibility to meet employer-set deadlines.
• Verified the accuracy of transcribed material prior to finalization.
• Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
• Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
• Used headsets and transcribing software to take dictation of insurance documents.
• Paid attention to detail while completing assignments

• Obtained prior authorization for medical specialist procedures.
• Conducted patient intake interviews, recording and documenting relevant information.
• Verified insurance benefits and eligibility for various medical procedures before referring clients.
• Scheduled appointments with specialists on behalf of clients.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Built professional relationships with service providers.
• Prepared and processed patient referrals and transfer requests.

• Volunteered to help with special projects of varying degrees of complexity.
• Managed filing system, entered data and completed other clerical tasks.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Assisted coworkers and staff members with special tasks on daily basis.