Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Regina Moore

Chicago,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, customer service, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Fulfillment Center Associate

Amazon
Monee, IL
02.2021 - Current
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
  • Maintained adequate supply of approved safety and PPE supplies for work force.

Account Manager

Discover Financial Services
Chicago, IL
01.2022 - 09.2022
  • Managed various accounts by providing superior customer care.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Front Desk Associate/ Lifeguard

YMCA
Chicago, IL
07.2021 - 12.2021
  • Watched over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Filled out incident and accident reports and submitted to supervisor.
  • Cleaned, brushed and vacuumed pool to keep clean.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Trained newly hired employees on front desk procedures and business operations.
  • Managed guest check-in and check-out procedures, reservations and payments.

Lifeguard Instructor

Chicago Park District
Chicago, IL
06.2015 - 10.2020
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Maintained neat and clean pool area and clean water.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Encouraged students to build confidence in and out of water by making swimming fun.
  • Instructed participants in proper stroke techniques to encourage self-reliant swimming.
  • Created strategies to help meet needs of mentally and physically challenged swimmers.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.

Education

High School Diploma -

Simeon Career Academy
Chicago, IL
06.2017

Skills

  • Teamwork and Collaboration
  • Data Entry
  • Heavy Lifting
  • Safety Procedures
  • Decision Making
  • Problem-Solving
  • Customer Service
  • Inventory Recordkeeping
  • Equipment Maintenance
  • Critical Thinking
  • Quick Learner
  • Motivated Team Player
  • Cleaning and Sanitizing
  • Microsoft Office
  • Time Management

Certification

First Aid Certification CPR Certification AED Certification Lifeguard Training

Timeline

Account Manager

Discover Financial Services
01.2022 - 09.2022

Front Desk Associate/ Lifeguard

YMCA
07.2021 - 12.2021

Fulfillment Center Associate

Amazon
02.2021 - Current

Lifeguard Instructor

Chicago Park District
06.2015 - 10.2020

High School Diploma -

Simeon Career Academy

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Regina Moore