Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Regine Duval

Miami,FL

Summary

Dynamic leader with a proven track record at Sogexpress, excelling in multi-location operations and vendor relationship management. Spearheaded initiatives that enhanced vendor performance and customer satisfaction, driving marketplace growth. Adept at fostering high-performance teams and implementing innovative solutions to optimize operations and achieve business objectives.

Overview

17
17
years of professional experience

Work History

Director of Diaspora Relations

Sogexpress
05.2020 - 07.2025
  • Vendor Onboarding & Management: Recruited, vetted, and onboarded new vendors to the online marketplace "lakayexpress.com", ensuring compliance with the company policies, quality standards, and listing guidelines.
  • Vendor Relations: Built and maintained strong vendor relationships, serving as primary contact for platform use, performance support, issue resolution, and growth opportunities.
  • Training & Support: Provided vendors with guidance on product uploads, SEO best practices, pricing strategies, and promotional opportunities.
  • Policy & Compliance Oversight: Monitored vendor activity to ensure adherence to marketplace rules, contracts, and regulations; enforce compliance when necessary.
  • Performance Monitoring: Tracked vendor sales, ratings, and customer service metrics; provided feedback and support to help vendors optimize their performance.
  • Marketplace Operations: Managed the day-to-day functioning of the marketplace platform, including category management, product approvals, and dispute resolution.
  • Promotions & Campaigns: Coordinated with vendors to create joint promotions, seasonal campaigns, and sales events that drive traffic and revenue.
  • Data Analysis & Reporting: Collected and analyzed data on vendor performance, customer satisfaction, and overall marketplace trends.
  • Problem Resolution: Addressed escalated issues between vendors and customers, ensuring disputes are handled fairly and in line with marketplace standards.
  • Collaboration: Worked closely with internal teams (marketing, product, legal, finance) to align marketplace operations with overall business strategy.

Director of Branch Network

Sogexpress
10.2008 - 04.2020
  • Directed the operations of a multi-branch network, overseeing daily performance, compliance, and service quality across all locations
  • Supervised and managed a large team of branch managers and staff, including recruitment, training, performance and evaluations.
  • Developed and implemented branch strategies to achieve growth targets in sales, customer acquisition, and retention.
  • Ensured compliance with regulatory requirements, internal policies, and risk management frameworks across the network.
  • Ensured a high level of costumer service and satisfaction, providing a consistent and professional experience for all members and clients.
  • Coordinated with cross-functional teams (operations, marketing, HR, finance) to align branch activities with overall business goals.
  • Managed budgets, staffing plans, and resource allocation to maximize profitability and operational efficiency.

Education

Bachelor of Science - Business Administration

Institut Universitaire Kiskeya Amerique (INUKA)
Port-au-Prince, Haiti

Post-Degree Certificate - SME Management

University of Montesquieu Bordeaux IV
Bordeaux, France

Certificate - Life And Health Insurance

Excel Insurance Training
10-2025

Certificate - Medical Billing And Coding

Auburn University
Auburn, AL
01-2026

Sales Associate License - Florida Real Estate

Aceable
12-2025

Skills

  • Strategic planning
  • Verbal and written communication
  • Creativity and innovation
  • Operations management
  • Decision-making
  • Staff management
  • Team leadership
  • Customer service
  • Sales management
  • Time management
  • Performance management
  • Vendor relationship management

Languages

English
Professional Working
French
Native or Bilingual
Haitian Creole
Native or Bilingual

Timeline

Director of Diaspora Relations

Sogexpress
05.2020 - 07.2025

Director of Branch Network

Sogexpress
10.2008 - 04.2020

Bachelor of Science - Business Administration

Institut Universitaire Kiskeya Amerique (INUKA)

Post-Degree Certificate - SME Management

University of Montesquieu Bordeaux IV

Certificate - Life And Health Insurance

Excel Insurance Training

Certificate - Medical Billing And Coding

Auburn University

Sales Associate License - Florida Real Estate

Aceable

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Regine Duval