Regine Lewis
Jacksonville
Summary
Compassionate Certified Nursing Assistant with 8 years of diverse experience in patient care and customer service. Proven ability to deliver high-quality care, monitor vital signs, and support rehabilitation efforts while ensuring compliance with healthcare regulations. Seeking to leverage strong communication and empathy skills in a Certified Nursing Assistant role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Solera Holdings Inc.
Jacksonville
01.2022 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated system with order specifics and customer details, preferences, and billing information.
Medical Customer Service Representative
UF Health Shands Hospital
Jacksonville
03.2020 - 09.2021
- Scheduled appointments with established and prospective customers to meet with and discuss corporate offerings.
- Updated customer information in CRM database daily to document latest interactions and activity.
- Handled incoming correspondence from insurance companies regarding claims processing issues.
- Collected patient demographic and insurance information for new patients.
Cashier
Krispy Kreme
Jacksonville
03.2016 - 11.2019
- Responded promptly to customer inquiries, providing assistance and enhancing the overall shopping experience.
- Operated cash register efficiently, ensuring accurate processing of cash, check, and credit card transactions.
- Adapted to a flexible work schedule, including taking on additional shifts to support business demands.
Education
High School Diploma - General Education
Jean Ribault High School
05.2017
Skills
- CRM management
- Billing procedures
- Data entry
- Payment processing
Certification
- CNA Certificate, 2023
- TWIC Badge Passport (Merchant seaman), 2025
- CPR Certification (BLS), 2023
Timeline
Customer Service Representative
Solera Holdings Inc.
01.2022 - Current
Medical Customer Service Representative
UF Health Shands Hospital
03.2020 - 09.2021
Cashier
Krispy Kreme
03.2016 - 11.2019
High School Diploma - General Education
Jean Ribault High School