Adam Bearden III
Melissa
Summary
Dedicated Customer Service Representative with proven skills in complaint resolution, active listening, and customer education. Committed to driving high satisfaction through effective communication and relationship management.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Azteca Milling LP
Evansville
01.2021 - 02.2026
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained precise records of customer interactions and transactions to ensure effective follow-up and service continuity.
- Educated customers about new products and promotions effectively.
- Utilized customer service software to track issues and follow up promptly.
- Answered customer inquiries, delivering accurate product and service information to enhance customer experience.
- Resolved customer issues with knowledgeable and friendly service, fostering high customer satisfaction.
Assistant Property Manager
Cinco Property Management
Indianapolis
01.2016 - 01.2021
- Maintained financial records, ensuring accurate rent collections and detailed expense tracking to support budgeting.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled resident complaints and expedited maintenance requests to enhance resident satisfaction and property upkeep.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Managed lease agreements and ensured compliance with property regulations.
- Processed tenant applications, verifying credit history and employment status to ensure qualified leasing decisions.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
HVAC Office Manager
Adam Refrigeration
Gary
08.2010 - 01.2016
- Managed inventory and ordered supplies to ensure smooth daily operations.
- Scheduled appointments and organized meetings for team members.
- Maintained accurate records of financial transactions and budgets.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to maintain accuracy of accounts receivable and payable.
- Oversaw front desk operations, greeting visitors and directing inquiries to appropriate personnel.
Education
High School Diploma -
Horace Mann High School
Gary, IN06-1997
Some College (No Degree) - Business Management
Purdue University
West Lafayette, INHVAC Certificate - Construction Management
Ivy Tech Community College of Indiana
Indianapolis, IN06-2012
Skills
- Complaint resolution
- Customer education
- Product knowledge
- CRM software
- CRM management
- Relationship management
- Effective communication
- Active listening
- Problem solving
- Time management
Timeline
Customer Service Representative
Azteca Milling LP
01.2021 - 02.2026
Assistant Property Manager
Cinco Property Management
01.2016 - 01.2021
HVAC Office Manager
Adam Refrigeration
08.2010 - 01.2016
High School Diploma -
Horace Mann High School
Some College (No Degree) - Business Management
Purdue University
HVAC Certificate - Construction Management
Ivy Tech Community College of Indiana