Regine Norris
Portsmouth,VA
Summary
Master of Science graduate in Pharmaceutical Sciences (Drug Development) with over 10 years of healthcare and pharmacy experience, including patient access programs, Medicaid and reimbursement processes, and clinical support within regulated environments. Strong foundation in preclinical development, Phase I–IV clinical trial design, regulatory fundamentals, and pharmacovigilance. Seeking entry-level opportunities in clinical research, regulatory affairs, drug safety, or pharmaceutical operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Site Director
NFV Healthcare Group
Norfolk, VA
12.2021 - Current
- Manage and support Medicaid Assistance Counselors within a regulated healthcare environment, ensuring compliance with state and federal guidelines.
- Review documents for accuracy, approvals, and workflow processes related to patient eligibility, benefits, and billing concerns.
- Review high-balance accounts to ensure adherence to institutional and regulatory policies.
- Collaborated cross-functionally with hospital staff, social workers, and external agencies to resolve patient access and coverage issues.
- Conducted audits of records and processes to ensure proper documentation, accuracy, and compliance.
- Identify operational gaps and implement process improvements to enhance efficiency and patient outcomes.
Medicaid Assistance Counselor
NFV Healthcare Group
Suffolk, VA
12.2020 - 11.2021
- Screened and enrolled patients into Medicaid programs, ensuring complete and accurate documentation aligned with regulatory requirements.
- Acted as a liaison between patients, Department of Social Services, insurance providers, and healthcare teams to resolve eligibility and coverage issues.
- Maintained detailed records and case documentation within healthcare systems to support audits and compliance reviews.
- Supported patient access to care by navigating reimbursement pathways and resolving administrative barriers.
Pharmacy Technician
Walgreens
Elizabeth City, NC
02.2016 - 10.2020
- Prepared and dispensed medications within regulated pharmacy environments, maintaining accuracy and patient safety.
- Collaborated with Pharmacists to ensure compliance with prescribing standards and regulatory requirements.
- Managed inventory, verified medication records, and maintained documentation aligned with healthcare compliance standards.
- Provided patient education and support while adhering to privacy and HIPPA guidelines.
Patient Assistant Specialist
Conduent / Pfizer (formerly)
Chesapeake, VA
06.2019 - 09.2019
- Supported inbound and outbound patient communications related to pharmaceutical assistance programs.
- Verified eligibility and ensured completeness of required documentation for patient enrollment.
- Provided education to patients regarding medication access, enrollment status, and next steps.
- Resolved complex cases with accuracy, empathy, and adherence to program guidelines.
- Maintained detailed records within regulated systems, ensuring data integrity and compliance.
Pharmacy Technician
Rite Aid
Clayton, NC
09.2011 - 10.2014
- Assist Pharmacists with prescription processing and regulatory documentation.
- Received, verified, and restocked pharmacy inventory.
- Prepared medications and maintained accurate patient records.
Sales Associate / Key Holder (Part-Time)
The Athletes Foot
Norfolk, VA
07.2024 - Current
- Supported daily retail operations, including cash handling, inventory control, and policy adherence.
- Ensured accurate transactions and compliance with company procedures.
- Delivered consistent customer service in a fast-paced environment.
Education
Master of Science - Pharmaceutical Science Drug Development
University of Cincinnati
Cincinnati, OH04-2026
Bachelor of Science - Pharmaceutical Science
Elizabeth State University
Elizabeth City, NC12-2018
Skills
- Drug development lifecycle (Discovery through Phase IV)
- Phase I-IV clinical trial design and endpoints
- Preclinical and IND- enabling study concepts
- FDA regulatory fundamentals (IND/NDA)
- ICH Good Clinical Practice (GCP)
- Pharmacovigilance and post-marketing safety
- Protocol development and eligibility criteria
- Risk-benefit assessment
- Healthcare compliance and HIPAA regulations
- Medicaid eligibility and patient access coordination
- Prior authorization and reimbursement processes
- Clinical documentation and quality review
Affiliations
Member, National Association of Pharmaceutical Sales Representatives (NAPSR)
Certification
- Certified Pharmacy Technician (CPHT), PTCB
- Basic Life Support (BLS)
Timeline
Sales Associate / Key Holder (Part-Time)
The Athletes Foot
07.2024 - Current
Site Director
NFV Healthcare Group
12.2021 - Current
Medicaid Assistance Counselor
NFV Healthcare Group
12.2020 - 11.2021
Patient Assistant Specialist
Conduent / Pfizer (formerly)
06.2019 - 09.2019
Pharmacy Technician
Walgreens
02.2016 - 10.2020
Pharmacy Technician
Rite Aid
09.2011 - 10.2014
Master of Science - Pharmaceutical Science Drug Development
University of Cincinnati
Bachelor of Science - Pharmaceutical Science
Elizabeth State University