Overview
Work History
Education
Skills
Timeline
Generic

Regis Azunna MPA

Skokie,IL

Overview

4
4
years of professional experience

Work History

Agency Administrative Assistant

Noragis Home Care Agency
12.2022 - Current
  • Identified and targeted potential clients through strategic cold calling, personalized email campaigns, and targeted social media outreach; achieved a remarkable 40% lead-to-opportunity conversion rate, surpassing industry benchmarks
  • Proposed joining Skokie's Chamber of Commerce, which increased exclusive networking and traction for the company
  • Conducted follow-up calls or emails to assess client satisfaction and administered satisfaction surveys, gathering valuable insights to enhance service quality, achieving a 90% participation rate in satisfaction surveys
  • Orchestrated the end-to-end recruitment process for caregivers and administrative staff, while overseeing captivating job listings, conducting 30+ interviews, and streamlining onboarding procedures, resulting in a 25% increase in successful hires
  • Developed an organized system using CRM software to effectively manage a portfolio of 200 case files, yielding a marked 10% increase in the efficiency of file maintenance.

Administrative Assistant

Factory Mutual Global
05.2022 - 12.2022
  • Provided administrative support to clients by personalized outreach in the form of emails and calls
  • Led high-volume management support across four states to source potential clients and acted as a primary point of contact for client inquiries, addressing concerns promptly and effectively, for an esteemed and established insurance company
  • Successfully scheduled 50 object inspections on a weekly basis, which maintained a 5-star satisfaction
  • Utilized CRM software proficiently to update and maintain client profiles, ensuring accurate and up-to-date information for improved service delivery, achieving a 95% accuracy rate in client data entry
  • Demonstrated the ability to review proposed projects
  • Managed calendars of the Jurisdictional Consultants team and coordinated weekly team-wide meetings for over 20 people.

Graduate Assistant

Financial Aid Office SIUE
06.2020 - 05.2022
  • Advised 3000+ students on financial aid regulations, resulting in a 20% increase in regulatory compliance adherence
  • Successfully work with students on the submission of applications for CCAMPIS funding
  • Implemented a streamlined system for organizing 500+ case files using a CRM platform, optimizing the deposition, retrieval, and archival of documents
  • This initiative led to a 15% enhancement in file maintenance efficiency, ensuring swift accessibility and structured document management
  • Evaluated financial aid applications for candidates for an established educational institution
  • Processed and awarded financial aid packages to 300 + students
  • Assists registration staff with scheduling, registration, and appointments, for 1000+ students
  • Assisted with background checks like Title IV verifications.

Education

Master's of Public Administration -

Southern Illinois University Edwardsville
Edwardsville, IL
05.2023

Bachelor of Science: Political Science -

Southern Illinois University Edwardsville
Edwardsville, IL
05.2019

Skills

  • Microsoft Office (Excel, Word, PowerPoint)
  • Case Management
  • Data Entry
  • Client Relationship Management (Workday, Hiretouch, Clear Care, Salesforce)
  • Lead Generation
  • Account Management
  • Sales (B2B and B2C)
  • Inbound/Outbound Reach
  • Appointment Scheduling
  • Customer Relations
  • Product Knowledge

Timeline

Agency Administrative Assistant

Noragis Home Care Agency
12.2022 - Current

Administrative Assistant

Factory Mutual Global
05.2022 - 12.2022

Graduate Assistant

Financial Aid Office SIUE
06.2020 - 05.2022

Master's of Public Administration -

Southern Illinois University Edwardsville

Bachelor of Science: Political Science -

Southern Illinois University Edwardsville

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