Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Regis Leeks

Panama City

Summary

Customer-focused professional with 10+ years of experience providing exceptional customer service, administrative support, caregiving, and problem resolution in fast-paced environments. Skilled at communicating with diverse customers, managing multiple priorities, maintaining accurate records, and delivering compassionate service. Proficient in Microsoft Office, data entry, and remote communication tools. Seeking a remote Customer Service Representative, Virtual Assistant, Administrative Assistant, or Client Support position.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager

Cumberland Farms
Southport, FL
08.2019 - Current

• Deliver exceptional customer service in a fast-paced retail environment.

• Process cash, credit, and electronic transactions accurately.

• Resolve customer concerns professionally and efficiently.

• Stock merchandise while maintaining organized displays.

• Assist elderly and disabled customers with shopping needs.

• Maintain cleanliness and safety standards throughout the store.

• Work collaboratively with team members to ensure operational efficiency.

Direct Support Professional

Panama City Development Center
Panama City, FL
09.2016 - 08.2017

• Assisted clients with daily living activities while maintaining dignity and independence.

• Documented client progress and communicated updates to healthcare staff.

• Coordinated transportation to appointments and community activities.

• Maintained confidentiality and complied with healthcare regulations.

• Developed trusting relationships with clients and families.

Interim Healthcare

Home Health Aid
Panama City, FL
05.2015 - 06.2016

• Provided in-home care while maintaining accurate documentation.

• Coordinated appointments and transportation.

• Assisted clients with personal care and household management.

• Communicated effectively with clients, families, and healthcare professionals.

• Managed schedules and prioritized multiple client needs.

Personal Care Assistant

The Hermitage Assisted Living & Memory Care
Sylva, NC
11.2013 - 03.2015

Assisted residents with daily living activities.

• Maintained client records and communicated health concerns.

• Supported residents through companionship and recreational activities.

• Collaborated with family members and healthcare staff.

• Ensured a safe, clean, and welcoming environment.

Education

National College of Business & Technology
Nashville, TN

High School Diploma -

Antioch High School
Nashville, TN
05.2010

Skills

    Microsoft Word

    Microsoft Excel

    Microsoft Outlook

    Email Communication

    Data Entry

    Internet Research

    Video Conferencing (Zoom, Microsoft Teams, Google Meet)

    Google Workspace

Certification

• Certified Personal Care Assistant (PCA)

• CPR Certified

• First Aid Certified

• Servsafe Certified

Timeline

Manager

Cumberland Farms
08.2019 - Current

Direct Support Professional

Panama City Development Center
09.2016 - 08.2017

Interim Healthcare

Home Health Aid
05.2015 - 06.2016

Personal Care Assistant

The Hermitage Assisted Living & Memory Care
11.2013 - 03.2015

National College of Business & Technology

High School Diploma -

Antioch High School