Regulo Pacheco Galvan
Scottsdale,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Skilled in working under pressure and adapting to new situations to better serve patients and staff members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist
Mayo Clinic
Phoenix, AZ
11.2014 - 11.2016
- Prioritized and organized tasks to efficiently accomplish service goals. Understood the order of draw with for regular blood draws as well as the order in which to draw specialty tubes and specific collection methods.
- Assisted with customer requests and answered questions to improve satisfaction. I was actively helping the outpatient, inpatient and off-site labs to learn as much as possible to be able to answer questions confidently that were outside of my normal scope of practice, this was for patient care as well for teaching/training others.
- Helped maintained updated knowledge through continuing education and advanced training. In addition I helped create and update the standard of operation procedures.
Phlebotomy Processing Tech
Mayo Clinic
Phoenix, AZ
11.2016 - 09.2018
- Maintained safe and clean working environment
- Processed blood and/or body fluids.
- Stabilized and sent samples to outside facilities for testing.
- Aided with phlebotomy and point station.
- Troubleshoot processing and phlebotomy software.
- Exhibited exemplary patient specimen handling.
Clinical Research Processing Tech
Mayo Clinic
Phoenix, AZ
09.2018 - 09.2020
- Developed and implemented clinical research strategies while complying with regulatory requirements.
- Monitored study progress, identified potential problems and provided solutions in a timely manner.
- Collaborated with outside facilities to troubleshoot issues.
- Performed constant Inter-Department collaboration to streamline progress throughout projects.
- Coordinated training sessions for staff regarding Good Clinical Practices guidelines and also helped create and update Standard of Operating procedures in accordance to the training.
- Mentored junior staff members on proper techniques for collecting, analyzing, interpreting and presenting clinical data.
Phlebotomy Processing Team Lead
Mayo Clinic
Scottsdale, Arizona
09.2020 - 08.2022
- Lead team of processors in daily workflow activities, ensuring quality standards and deadlines are met.
- Monitor and adjust staff assignments to ensure all tasks are completed on time.
- Train new processing staff members in company policies, procedures, and systems.
- Develop processes for improving efficiency within the processing team.
- Collaborate with other departments to develop strategies for streamlining operations across the organization.
- Identify areas where additional training is needed amongst processing staff members and coordinate delivery of such training sessions.
- Troubleshoot technical issues that arise during the course of normal operations.
Histology Lab Technician
Mayo Clinic
Scottsdale, Arizona
07.2022 - Current
- Conducted daily laboratory maintenance, including cleaning and organizing.
- Followed strict safety protocols while handling hazardous materials in laboratory environment.
- Provided technical guidance and training to new lab technicians.
- Troubleshot instrument malfunctions and made necessary repairs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated effectively with outside facilities to ensure all patient information was accurate.
- Send and receive consult cases for pathologic review.
Education
Phlebotomy
Pima Medical Institute
Mesa10-2012
High School Diploma -
North High School
Phoenix05-2009
Bachelor of Computer Science -
University of Phoenix
Tempe, AZSkills
- Analytical Thinking
- Basic Math
- Excellent Communication
- Supervision and leadership
- Critical Thinking
- Leadership
- Verbal Communication
- Decision-Making
- Flexible and Adaptable
- Cultural Awareness
- Research
- Customer Relations
- Calm Under Pressure
- Self-Directed
Certification
- Phlebotomy Certification
Timeline
Histology Lab Technician
Mayo Clinic
07.2022 - Current
Phlebotomy Processing Team Lead
Mayo Clinic
09.2020 - 08.2022
Clinical Research Processing Tech
Mayo Clinic
09.2018 - 09.2020
Phlebotomy Processing Tech
Mayo Clinic
11.2016 - 09.2018
Phlebotomist
Mayo Clinic
11.2014 - 11.2016
Phlebotomy
Pima Medical Institute
High School Diploma -
North High School
Bachelor of Computer Science -
University of Phoenix
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