Reham Ebrahim
Fishers,USA
Summary
Dynamic IT Support Volunteer at Eman Schools with expertise in cloud infrastructure and strong communication skills. Proven ability to enhance system performance and deliver user training, ensuring seamless operation of educational tools. Committed to continuous learning and adept at adapting to evolving technologies, driving effective solutions for diverse technical challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Volunteer
Eman Schools
Fishers, USA
01.2023 - Current
- Assisted with troubleshooting and resolving hardware and software issues for staff and students
- Supported IT system updates and ensured seamless operation of educational tools
- Provided user training on software applications and system use
Sales Associate (Technology Focus)
Macy’s
Indianapolis, USA
12.2016 - 01.2017
- Leveraged product knowledge to guide customers in selecting technology and electronics
- Delivered technical support for in-store digital services and devices
- Maintained up-to-date knowledge of available technologies to provide informed recommendations
- Built trust with customers by addressing technical concerns and offering tailored solutions
Education
Technical Certificate - Cloud Infrastructure, Storage Solutions, and Service Administration
Ivy Tech Community College
Anderson, IN01.2025
Skills
- Cloud infrastructure
- Service administration
- Storage solutions
- Cloud deployment
- Linux administration
- Managing Linux systems
- Configuring kernel modules
- Network parameters
- Virtualization technologies
- Server roles
- Cloud storage
- Backup solutions
- Advanced skills in Microsoft Word
- Advanced skills in PowerPoint
- Strong communication
- Collaboration abilities
- Adaptable to evolving technologies
- Committed to continuous learning
- Professional development
Certification
- CompTIA Linux+
- CompTIA Network+
- Technical Certificate in Cloud Technology
Languages
- English, Fluent
- Arabic, Fluent
Competence
- Strong understanding of IT infrastructure and cloud technologies.
- Proficient in Linux systems and virtualization technologies.
- Skilled in troubleshooting and resolving technical issues efficiently.
- Effective communicator with a passion for continuous learning in IT.
Timeline
IT Support Volunteer
Eman Schools
01.2023 - Current
Sales Associate (Technology Focus)
Macy’s
12.2016 - 01.2017
Technical Certificate - Cloud Infrastructure, Storage Solutions, and Service Administration
Ivy Tech Community College
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