Reham Mahmoud
Honolulu,HI
Summary
Methodical Police Officer with four years of experience in enforcing state and federal laws and city codes according to departmental policies, procedures and regulations. Proven skills in critical thinking with excellent problem-solving capabilities. Skilled at investigating crimes and accidents while identifying and preserving evidence. Eager to apply abilities to dynamic new position. Extraordinary leader looking to transition from successful career in military into lawyer in the law field. Calm under pressure with superior time management and conflict resolution skills.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Master At Arms
US Navy
12.2019 - Current
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Supported judge advocate general with investigations for trial involving military members facing courts martial and other disciplinary actions.
- Investigated security issues involving domestic violence, assault, and theft occurring on base among active military members.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Gathered evidence, processed crime scenes, and questioned witnesses and suspects.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
Apple Master
Best Buy
08.2017 - 11.2019
- Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Trained staff on operating procedures and company services.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Utilized Apple diagnostic tools to identify and solve variety of technical issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Multi-tasked three systems while providing service and resolving customer issues, questions, comments or concerns.
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
No Degree - Criminal Justice
American Military University
Online05.2025
Skills
- Analytical and Critical Thinking
- Building Trust and Relationships
- Local, State and Federal Regulations
- Criminal Investigations
- Team Goals
- Active Listening
Certification
- CFR - Certified First Responder
- Secrete Security Clearance
- Lean Six Sigma Yellow Belt
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Master At Arms
US Navy
12.2019 - Current
Apple Master
Best Buy
08.2017 - 11.2019
No Degree - Criminal Justice
American Military University
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