REHANA YASMIN

Store Manager

Manager

01.2007 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Developed rewards program that significantly increased repeat business by rewarding loyal customers.