REHEMA MWAKAJWANGA
Houston,TX
Summary
Strategic operations leader with over 10 years in fulfillment, workforce management, human resources, and logistics. Led teams exceeding 100 employees, enhancing productivity and driving cost reductions. Expertise in performance management, continuous improvement, employee coaching, and cross-functional collaboration. MBA in Technology Management, effectively translating metrics into actionable operational enhancements.
Overview
13
13
years of professional experience
Work History
Community Engagement & Resource Volunteer
GLOBAL HEALING INC.
Houston, Texas
02.2026 - Current
- Coordinated weekly community outreach shifts, assisting residents with registration for food, housing, and essential resources, enhancing community access.
- Conducted monthly interviews with 60+ clients to assess needs and connect them with relevant community service providers, facilitating improved support.
- Develop and maintain a resource directory covering shelters, clinics, legal aid, and other community services for staff and client referrals.
- Lead small group workshops that educate tenants on accessing benefit programs and completing applications.
- Collaborated with community partners and internal staff to streamline access to resources and support services, increasing overall effectiveness.
Area Operations Manager
AMAZON
Houston, Texas
12.2021 - 11.2025
- Led and managed workforce of approximately 100 employees to enhance operational performance, productivity, safety, quality, and attendance.
- - Increased team productivity by 15% through process improvements, performance management, workforce coaching, and operational planning.
- Reduced operating costs by 30% by identifying inefficiencies and implementing strategic process and resource improvements.
- Reduced customer complaints by 25% by improving operational execution, package flow, and team accountability.
- -Established and monitored performance goals and key operational metrics, ensuring consistent achievement of daily targets.
- Partnered with Safety, Human Resources, Engineering, Loss Prevention, and other support teams to resolve operational issues and achieve business objectives.
- Identified opportunities for new operational improvements and services to enhance efficiency and customer experience.
- Used performance data and operational metrics to identify trends, address gaps, and drive continuous improvement.
Business Analyst
HOUSTON METHODIST LEADING MEDICINE
Houston, Texas
12.2016 - 11.2021
- Gathered and analyzed business requirements from stakeholders to identify needs and recommend improvements.
- Collaborated with business and technical teams to document functional and non-functional requirements.
- Created business requirements documents (BRDs), functional requirements documents (FRDs), and process flows to facilitate project execution.
- Analyzed business processes, workflows, and procedures to identify inefficiencies and recommend process improvements.
- Conducted data analysis and prepared reports to support business decisions and operational planning.
- Worked closely with stakeholders to clarify requirements, resolve issues, and ensure alignment with business objectives.
- Assisted with user acceptance testing (UAT), including developing test scenarios, documenting defects, and validating solutions.
- Supported the implementation of business solutions and assisted with change management and user training.
- Identified opportunities to enhance operational efficiency and streamline workflows through process analysis.
Program Manager – Fleet & Logistics
DEEP AUTO AND DENTS, LLC
Houston, Texas
10.2013 - 11.2016
- Managed delivery scope, tasks, resources, timelines, and milestones to ensure successful execution of fleet and logistics programs.
- Coordinated operational activities aligned with organizational goals and customer requirements to meet delivery commitments.
- Coordinated with customers, carriers, and internal stakeholders to support efficient freight and logistics operations.
- Managed critical freight documentation, including Bills of Lading and other transportation records.
- - Processed and reviewed contract documentation ensuring compliance with freight agreements and truckload RFPs.
- Managed customer relationships and supported business development initiatives to enhance client attraction and retention.
- Developed and implemented a strategic marketing plan that contributed to a 60% client retention rate.
Education
Master of Business Administration (MBA) - Technology Management
AMERICAN INTERCONTINENTAL UNIVERSITY
Houston, Texas09-2020
Bachelor of Finance -
INSTITUTE OF FINANCE MANAGEMENT
11-2004
Skills
- Operations Management
- Fulfillment logistics
- - Team leadership
- - Performance Management
- - Process Improvement
- - Continuous Improvement
- Quality management
- KPI management
- - Cost Reduction
- - Employee coaching
- Cross-functional collaboration
- - Community Outreach
- - Strategic Planning
- - Resource Coordination
- - Client Engagement
- Microsoft Office
- - Program Development
- Workforce planning
- Conflict resolution
- Problem solving
- Technology: Microsoft Office Suite, Agile/Scrum Methodologies, Data Analysis
Timeline
Community Engagement & Resource Volunteer
GLOBAL HEALING INC.
02.2026 - Current
Area Operations Manager
AMAZON
12.2021 - 11.2025
Business Analyst
HOUSTON METHODIST LEADING MEDICINE
12.2016 - 11.2021
Program Manager – Fleet & Logistics
DEEP AUTO AND DENTS, LLC
10.2013 - 11.2016
Master of Business Administration (MBA) - Technology Management
AMERICAN INTERCONTINENTAL UNIVERSITY
Bachelor of Finance -
INSTITUTE OF FINANCE MANAGEMENT