Rehgan Lovelace
Chattanooga,TN
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations, food safety, and sanitation regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Aubrey's Restaurant
Hixson, TN
07.2023 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
Host, Server, & To-Go Specialist
Totto Sushi & Grill
Chattanooga, TN
07.2019 - 03.2022
- Took reservations over phone and in person.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed dining room layout to maximize efficiency of staff members.
- Processed payments from customers using a POS system.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Organized and tracked to-go orders while maintaining accuracy.
Counter Server
Panda Express
Murfreesboro, TN
01.2021 - 05.2021
- Communicated effectively with kitchen staff to ensure orders were fulfilled quickly and accurately.
- Restocked shelves throughout shift as needed.
- Balanced drawers at the end of each shift.
- Maintained a clean, organized and stocked work station.
- Ensured compliance with health codes regarding proper storage and handling of food products.
Counter Server
Ankar's Hoagies
Hixson, TN
05.2018 - 06.2019
- Provided exceptional customer service by responding to customer inquiries promptly and professionally.
- Operated cash registers for transactions with customers.
- Greeted customers in a friendly and professional manner, providing excellent customer service.
- Followed safety protocols while operating equipment such as knives, blenders.
- Offered details about menu items and suggested choices to meet customer tastes.
- Developed long-term relationships with customers, increasing repeat business.
Education
Psychology
Chattanooga State Community College
Chattanooga, TNSkills
- Guest Engagement
- Order Management
- Food Delivery
- Supply Restocking
- Safe Food Handling
- Cash Handling
- Effective Customer Upselling
- Liquor, Wine, and Food Service
Certification
- TABC License, obtained July 2021
References
References available upon request.
Timeline
Server
Aubrey's Restaurant
07.2023 - Current
Counter Server
Panda Express
01.2021 - 05.2021
Host, Server, & To-Go Specialist
Totto Sushi & Grill
07.2019 - 03.2022
Counter Server
Ankar's Hoagies
05.2018 - 06.2019
Psychology
Chattanooga State Community College
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