Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rehma Siddiqui

Leesburg,VA

Summary

Dedicated and detail-oriented IT Business Professional with over 5 years of experience in optimizing business operations and facilitating effective decision-making across diverse industries. Skilled in translating complex data into actionable insights and strategic recommendations. Proficient in conducting comprehensive market analysis, developing business models, and improving processes through innovative solutions. Adept at managing stakeholder relationships and leading cross-functional teams to deliver projects on time and within budget. Passionate about leveraging analytical expertise to drive business growth and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Agile Business Analyst

Authex LLC / Auth3x.com
01.2023 - Current
  • Conducted QA testing initiatives for complex software applications within federal identity management systems, achieving a 98% success rate in identifying critical bugs prior to release. Utilized automated and manual testing techniques to ensure software functionality and compliance with stringent regulatory standards.
  • Implemented Agile testing methodologies across all phases of the software development lifecycle. Actively participated in daily scrums, sprint planning, and retrospective meetings to align testing objectives with development goals.
  • Specialized in Microsoft Dynamics to streamline CRM and ERP solutions, enhancing the customization and functionality for client-specific workflows in financial management and licensing. Developed and executed test cases that improved user adoption by ensuring system reliability and performance under diverse operating conditions.
  • Conducted comprehensive business analysis to translate complex stakeholder requirements into clear, actionable test plans. Collaborated with developers and project managers to refine software features and interfaces, particularly focusing on usability in grant and financial management applications.
  • Oversaw financial management within testing projects, preparing budgets, forecasting resource needs, and controlling costs. Implemented cost-saving strategies that reduced project expenses by 20%, while still achieving all project deliverables on time and within quality specifications.

Assistant Director of Operations

The Goddard School
03.2022 - 01.2023
  • Oversaw comprehensive business operations, managing student enrollment processes that increased enrollment rates by 20% within a year.
  • Administered financial operations and vendor logistics, ensuring efficient resource allocation and cost reductions in supply procurement by 10%.
  • Led staff development and event planning, enhancing staff engagement and successfully orchestrating community events that improved local visibility and brand awareness.
  • Spearheaded compliance and facility certification initiatives, achieving 100% compliance with state regulations and standards.

Business Analyst Intern

Tech Masters USA
08.2021 - 03.2022
  • Resolved critical issues, managing tickets and resources for high-priority ethical hacking projects, which improved project turnaround time by 25%.
  • Curated and maintained project repositories, ensuring up-to-date documentation and seamless information access.
  • Facilitated team collaboration, aiding in the creation and management of JIRA tasks that streamlined project workflows and enhanced team coordination.
  • Contributed to agile project management, supporting Scrum Masters in schedule organization and meeting facilitation, leading to improved meeting efficiency.

Remote Service Technician

Support.com
05.2021 - 08.2021
  • Answered inbound calls and greeted customers
  • Determined scope of customer issue in an effective and professional manner
  • Managed credit and took payments
  • Effectively resolved customer issue in a timely manner
  • Properly documented all customer interactions
  • Adhered to quality standards determined by company and client
  • Represented company in a professional and ethical manner
  • Maintained high level of customer satisfaction with focus on first call resolution
  • Resolved customer requests by investigating problems, developing solutions, and recommending additional products and/or services relevant to assessment of the customer needs
  • Handled inbound and outbound calls, helping clients with internet, voice, and video problems
  • Troubleshooted internet, voice, and videos using remote tools.

Administrative Assistant/Receptionist

USTrade Mart LLC
09.2018 - 05.2021
  • Enhanced administrative workflows, managing customer orders and data entry tasks that increased order processing efficiency by 20%.
  • Conducted thorough cash management and banking interactions, ensuring accuracy in financial management and secure handling of company funds.

Education

Bachelor of Science - Business Information Technology And Management

NVCC
Sterling, VA
05.2024

Skills

  • Microsoft Office
  • Scrum (1 year)
  • Document management (5 years)
  • Accounts payable
  • Customer service
  • Proofreading
  • Project management
  • Analysis skills
  • Software development
  • Business Analysis
  • Project tracking

Certification

  • SAFe Certified Advance Scrum Master
  • Real Estate License
  • Real Estate Broker
  • Certified Project Manager
  • CAPM

Timeline

Agile Business Analyst

Authex LLC / Auth3x.com
01.2023 - Current

Assistant Director of Operations

The Goddard School
03.2022 - 01.2023

Business Analyst Intern

Tech Masters USA
08.2021 - 03.2022

Remote Service Technician

Support.com
05.2021 - 08.2021

Administrative Assistant/Receptionist

USTrade Mart LLC
09.2018 - 05.2021

Bachelor of Science - Business Information Technology And Management

NVCC

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Rehma Siddiqui