Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reial Lawrence

Greensboro,North Carolina

Summary

Dedicated Office Assistant with over two successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of MicroSoft software and history achieving high data input and output. Eager to secure entry-level Teacher Assistant position and ready to help the team achieve goals in educating students.

Overview

10
10
years of professional experience

Work History

Volunteer Clerical Assistant

Sedalia Elementary
09.2023 - 09.2023
  • Improved workflow processes through regular review and updating of procedural documentation.
  • Ensured timely completion of assigned tasks with team members.
  • Managed incoming calls and directed inquiries to appropriate staff members, resulting in effective communication within the organization.
  • Safeguarded sensitive organizational information through diligent adherence to privacy policies when handling confidential files or communications.
  • Delivered clerical support by handling range of routine and special requirements.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Contributed to a positive work environment by collaborating effectively with colleagues on various projects.
  • Shifted between formal and informal methods of engaging with students who were sent to the office.

Account Representative

Seth Wadley Auto Group
10.2021 - 09.2023
  • Job included duties such as: calling and texting customers in regard to outstanding balances on their open loans
  • Speaking to and documenting the conversations and information in regard to the customer and the open loan
  • Uploading documents to customer accounts ( I.E insurance information
  • Loan paperwork warranty repair work documents)
  • Collecting payments on open loans
  • Filing paperwork and folders on loans.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.

Customer Service Representative

Pizza Hut
10.2013 - 10.2021
  • I worked as customer service representative for my store
  • Job included tasks such as answering phones, waiting and bussing tables, cashier, cook, and stocking.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Culinary Science

Guthrie Job Corps Center
Guthrie, OK
06.2013

High School Diploma -

BRYAN HIGH SCHOOL
Bryan, TX
06.2012

Skills

  • Phone Etiquette
  • Cooking
  • Microsoft Office
  • File Management
  • Positive Attitude
  • Student rapport
  • Interpersonal and Social Skills
  • Student Motivation and Engagement

Timeline

Volunteer Clerical Assistant

Sedalia Elementary
09.2023 - 09.2023

Account Representative

Seth Wadley Auto Group
10.2021 - 09.2023

Customer Service Representative

Pizza Hut
10.2013 - 10.2021

Culinary Science

Guthrie Job Corps Center

High School Diploma -

BRYAN HIGH SCHOOL

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Reial Lawrence