Summary
Overview
Work History
Education
Skills
Timeline
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Reiann Balgan

Silverdale,WA

Summary

Proven Store Worker with a track record of enhancing customer satisfaction and streamlining order processing at DECA Commissary. Skilled in POS system operation and delivering exceptional customer engagement. Excelled in creating visually appealing merchandising displays and maintaining high cleanliness standards, significantly improving shopping experiences.

Energetic and dependable individual with excellent communication and teamwork skills. Possesses solid understanding of customer service principles and strong organizational abilities. Dedicated to improving store operations and ensuring customer satisfaction.

Overview

10
10
years of professional experience

Work History

Store Worker

DECA Commissary
08.2024 - Current

Hourly performed 40 hours per week 80 hours Bi-weekly.

$48,633/ year

  • Assisted with training new employees on store policies, procedures, and best practices for exceptional customer service delivery.
  • Maintained a clean and organized store environment for optimal customer shopping experience.
  • Assisted customers with locating desired items, leading to increased sales and repeat business.
  • Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
  • Performed regular audit checks on merchandise to identify potential shrinkage issues or discrepancies in inventory records.
  • Supported merchandising efforts by creating visually appealing displays that showcased featured products effectively.

Store Associate

Kmart, Sears Holding
09.2014 - 10.2021

Hourly performed 32 hours per week and 64 hours Bi-weekly

$34,000/year

  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Operate an electronic handheld , and making correct change.
  • Receive change fund and check cash drawer.
  • Perform a variety of duties involved in the handling, preparing, and maintaining of stock levels of grocery and produce items.
  • Stocking on shelves or display counters.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Education

Bachelor of Science - Civil Engineering

Marinduque State College
Philippines
06-2008

Skills

  • Store maintenance
  • Workplace safety
  • Cleanliness and hygiene
  • Customer engagement
  • Merchandising strategies
  • Stock replenishment
  • POS system operation
  • Shelf facing and blocking
  • Delivery processing
  • Order picking and processing
  • Picking and processing

Timeline

Store Worker

DECA Commissary
08.2024 - Current

Store Associate

Kmart, Sears Holding
09.2014 - 10.2021

Bachelor of Science - Civil Engineering

Marinduque State College
Reiann Balgan