Reid Heeke

Manage assigned caseload for members who receive Home-Based Community Resources through their Anthem Medicaid. Assist in managing their care needs to ensure optimal use of resources and ensure cost-saving procedures are used. Ensure that they meet state requirements for the program.

• Coordinated service requests, ensuring timely response and resolution for client inquiries.
• Collaborated with cross-functional teams to streamline operational workflows and enhance service delivery.
• Managed scheduling and resource allocation to optimize service efficiency and meet client needs.
• Assisted in monitoring service quality metrics, contributing to continuous improvement initiatives within the team.

Worked as staff nurse at Branchville Correctional Facility PRN, providing critical care and support to incarcerated individuals. Served as nurse supervisor, overseeing nursing operations and staff management until transitioning to PRN role. In this role, I was responsible for the scheduling and education of floor staff, as well as assisting staff on the floor as necessary.

• Administered patient care and medication following established protocols and guidelines.
• Collaborated with interdisciplinary teams to develop and implement individualized care plans.
• Monitored vital signs, assessed patient conditions, and communicated changes to the healthcare team.
• Led quality improvement initiatives aimed at enhancing patient outcomes and operational efficiency.

• Collaborated with interdisciplinary teams to develop comprehensive care plans for patients.
• Educated patients and families on health management strategies and post-discharge care.
• Monitored vital signs and reported changes to healthcare providers promptly.
• Administered medications and treatments in compliance with established protocols.

• Monitored patients' vital signs, recording changes and reporting concerns to the healthcare team.
• Administered medications and treatments according to established protocols and patient care plans.
• Collaborated with interdisciplinary teams to develop and implement effective care strategies for diverse patient populations.
• Educated patients and families on health management, ensuring understanding of treatment plans and medication regimens.

• Conducted comprehensive assessments to identify patient needs, prioritizing interventions based on clinical urgency and complexity.
• Led quality improvement initiatives that enhanced patient safety and care efficiency across nursing units.
• Mentored junior nursing staff, providing guidance on best practices in patient care and clinical procedures.
• Streamlined documentation processes, improving accuracy and reducing time spent on electronic health record entries.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.

• Implemented quality assurance programs to enhance patient care standards.
• Collaborated with healthcare teams to optimize resident care plans and outcomes.
• Directed daily operations to ensure compliance with state and federal regulations.
• Managed budgeting and financial planning for facility resources and staffing needs.
• Fostered staff development through training programs and performance evaluations.
• Analyzed operational workflows, identifying areas for efficiency improvements and cost reduction.

Started career as CNA with Trilogy Health Services, advancing through roles in activities and registered nurse to schedule coordinator, completing Administrator-in-training program to become Licensed Nursing Home Administrator. Worked at 8 facilities, gaining diverse experience and expertise in each role.