Reid Kastner

Subject matter expert for the transition and delivery of the performance management processes, providing oversight of performance metrics, service levels, and continual service improvements. Multiple suppliers single point of contact working in concert with other SRM’s in the Operations and Governance of IT Service Delivery functioning as the suppliers and customers advocate to include establishing methods for dispute resolution and mitigation of risks while representing the clients’ integrated solution(s) that aligns the technical, business and service elements together for optimization and efficiencies.

• Earned ITIL4 and PMP certifications, demonstrating commitment to professional development in project management and IT service frameworks.
• Formulated comprehensive supplier evaluation criteria aimed at enhancing collaboration and adherence to standards.
• Negotiated contracts with key suppliers, ensuring alignment with organizational goals and cost efficiencies.
• Facilitated open lines of communication and collaboration with suppliers, strengthening partnerships for successful strategic initiatives.
• Led cross-functional teams in sourcing decisions, aligning procurement strategies with business objectives.
• Conducted risk assessments on supplier base, implementing strategies to mitigate potential disruptions in supply chain.
• Facilitated contract discussions to achieve mutually beneficial agreements while fostering robust relationships.
• Established and managed a comprehensive database to track supplier and vendor performance metrics.
• Facilitated ongoing supplier performance assessments to enhance operational efficiency and quality standards.
• Develop, monitor, and manage relationships with Customer, Stakeholder and Supplier teams to leverage and engage Suppliers
• Facilitate and participate in meetings and discussions between Suppliers and the appropriate Platform and Customer Resources
• Managed supplier governance processes to ensure timely logging and resolution of risks, issues, actions, and decisions.
• Monitored supplier effectiveness in defining issues, responding appropriately, and collaborating with stakeholders to resolve challenges efficiently.
• Account management by reviewing established quality metrics, validating Supplier resource allocations are as defined and required, and ensuring Suppliers are providing the services and obligations in accordance with contracted terms outlined in their respective contracts
• Evaluated supplier performance and ensured adherence to contractual commitments while maintaining comprehensive vendor records.
• Establish, monitor, maintain and continually improve Platform Operating Level Agreements, between the MSI and Suppliers, and Suppliers with other Suppliers, where applicable and interdependencies apply.
• Curated and updated supplier contract documentation repository, focusing on key resources and partnership strategy for enhanced operational efficiency.
• Work with procurement and contract stakeholders to negotiate vendor agreement terms varying in size, scope, and type.
• Facilitate roadmap sessions and executive discussions with Supplier and Stakeholder teams to promote an understanding of Supplier roadmaps and strategic direction.
• Developed supplier evaluation criteria to enhance partnership performance and compliance.

Supported major state and local government customer in Richmond, Virginia by managing IT infrastructure services for various state agency clients. Assisted in the delivery of services from multiple providers to ensure customer satisfaction. Acted as primary point of contact for service delivery issues and facilitated project transitions to production.

• Assisted in developing processes to enhance team efficiency. Supported classification efforts to streamline project workflows. Contributed to project documentation to ensure clarity and consistency.
• Facilitated ongoing communication and collaboration between service providers and customers to ensure alignment with business objectives and needs.
• Streamlined communication processes to ensure clarity and efficiency in client interactions and internal operations.
• Evaluated customer requirements and coordinated with service provider to maintain responsiveness to dynamic business conditions.
• Evaluated client requirements to pinpoint areas for improvement and supported management in developing additional services.
• Facilitated collaboration among internal stakeholders to ensure effective delivery of SAIC service commitments.
• Monitored and evaluated information technology service delivery to guarantee alignment with customer needs and objectives.

Led project management efforts for Virginia Department of Education by delivering comprehensive technical and programmatic support. Oversaw development of proof of concept to validate enhancements of Virginia Longitudinal Data System aligned with Virginia Preschool Initiative objectives. Directed system and data design processes, identifying essential reporting requirements for successful implementation.

• Delivered software enhancements for Virginia Department of Education’s Office of School Nutrition, resulting in improved functionality for sponsor sites. Achieved successful implementation of two new modules, enabling efficient completion of application packets and claims. Enhanced compliance information access, supporting better operational decision-making for stakeholders.
• Analyzed existing processes and implemented contributions to drive development and optimize performance outcomes.
• Facilitated project management initiatives for VDOE to enhance operational efficiency and effectiveness.
• Compiled and reviewed necessary documentation for project management division oversight to support effective project execution.
• Facilitated effective project planning and contributed to comprehensive business requirement documentation, enhancing project clarity.
• Facilitated change management processes by creating and managing requests in Primavera system, ensuring alignment with project objectives.
• Acted as primary liaison to bridge senior leadership project sponsor with VDOE Office of School Nutrition stakeholders and third-party vendor, enhancing collaboration and project execution.
• Oversaw the completion of deliverables, maintaining alignment with project scope and adherence to budget constraints.
• Monitored and updated project schedules to align with strategic objectives and resource availability.
• Led cross-functional teams to execute educational initiatives, enhancing project delivery and stakeholder engagement.

Achieved successful remediation of backlog through implementation of enterprise patching program in response to two MRAs from OCC and FRB. Delivered governance strategies for security and non-security patching across all platforms. Established effective strategies for OS and firmware competency centers. Program launched in Q3-2014 and on track for completion in Q1-2018.

• Achieved improved process efficiency through targeted development initiatives. Delivered enhanced classification systems that optimized project execution. Drove successful project documentation practices that facilitated team alignment and clarity.
• Executed metrics gathering, coordinated project planning, and authored business requirement documentation to support successful implementation of government-mandated enterprise patching program.
• Oversaw Enterprise Patching Program, ensuring adherence to schedules and documentation standards.
• Supported senior project managers in the competency center by tracking, validating, and reporting on project resource allocations.
• Developed and implemented a structured strategy to achieve 100% compliance with internal audit and technology standards.
• Collaborated with financial business systems consultants by supplying essential results for effective budget and forecasting strategies.
• Orchestrated formation of a governance body focused on integrating governance, personnel, processes, and technology for effective patch management.

Achieved successful project and program management for Virginia Housing Development Authority through effective collaboration with leadership. Drove alignment between operations development and business systems to optimize project outcomes. Facilitated teamwork among project managers, business analysts, and system analysts to ensure timely and efficient project delivery.

• Assisted in developing processes to enhance team efficiency. Supported classification efforts to streamline project workflows. Contributed to project documentation to ensure clarity and consistency.
• Achieved successful project outcomes by leading functional teams of 3-12 staff and consultants through all phases of the software development lifecycle. Developed edocs to enhance record management and retention effectiveness. Enhanced integrated scanning solutions through Kofax Capture implementation. Advanced intelligent scanning capabilities with Kofax KTM. Streamlined grants claim processing by deploying Grants Manager, a cloud-based system.
• Managed end-to-end system implementation projects and developed web-based applications tailored to meet the needs of business and government clients.
• Assisted in managing analysis, evaluation, development, testing, and implementation of complex software applications for designated divisions or program areas. Supported project timeline creation and task identification for efficient project execution.
• Oversaw key IT program-project development activities, ensuring effective application development and knowledge management practices.
• Assisted in procurement forecasting and asset management by developing requests for proposals (RFP). Collaborated with vendors to negotiate software and hardware procurement and maintenance agreements. Supported compliance with contract specifications. Engaged with vendors to discuss system functionality.
• Achieved timely project delivery by effectively managing team assignments and resource allocation. Drove quality assurance processes to identify and resolve issues proactively. Adapted project plans to meet customer needs and ensure milestone tracking.
• Managed comprehensive communication strategies with stakeholders and executive leadership to ensure alignment on project scope, budget, risk factors, and resource management.
• Assisted in developing and implementing initiatives and communication strategies related to performance management processes. Supported the use of technology and resources for effective risk and budget management.
• Formulated and managed project budgets over $1 million, establishing thorough financial frameworks at the conception stage.
• Championed alignment of enterprise strategic direction with IT systems and architectures. Led initiatives to stay abreast of emerging technological trends, educating IT and business stakeholders on innovative IT solutions that enhance business decision-making. Drove collaboration between teams to optimize technology utilization.

• Trained junior signalmen on safety protocols and operational procedures.
• Conducted routine inspections to identify and resolve signal malfunctions promptly.