Reid Pennell
Taylorsville,NC
Summary
Proven multitasker and team player, excelled in high-pressure roles at previous places of employment, enhancing loyalty through exceptional service and empathy. Demonstrated strong prioritization and cleanliness, significantly improving experiences. Skilled in documentation and known for a friendly demeanor, consistently meeting the needs of diverse clients. Has a strong desire to care for others and help aide in the process of recovery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
PJ’s Seafood & Steak
05.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Representative
Romeo Heatherly Insurance Services
03.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Wedding Venue Worker
Emerald Hill
04.2021 - 04.2022
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Helped meet needs of wedding parties throughout entire day.
Education
Health Sciences
Caldwell Community College And Technical Institute
Hudson, NC12-2024
Skills
- Strong multitasking
- Very friendly to all
- Cleanliness
- Documentation
- Prioritization
- Urge and willingness to help others
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
Life Saver Award, NCHSAA
I received this award on July 11, 2022 for aiding in rendering CPR/AED care to Cameron Jones on August 9, 2021, resulting in saving his life.
Timeline
Customer Service Representative
Romeo Heatherly Insurance Services
03.2024 - 08.2024
Waitress
PJ’s Seafood & Steak
05.2022 - Current
Wedding Venue Worker
Emerald Hill
04.2021 - 04.2022
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
Health Sciences
Caldwell Community College And Technical Institute
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