Summary
Overview
Work History
Education
Skills
Languages
Extracurricular activities
Timeline
Server

Amy Velediaz-Pedroza

Winston-Salem,NC

Summary

Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Kanpai Japanese Steak & Seafood House. Proven ability to enhance guest engagement and satisfaction through effective communication and teamwork, while efficiently managing cash handling and order processing in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Server

Kanpai Japanese Steak & Seafood House
03.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

To-Go Server

Texas Roadhouse Restaurant
01.2024 - 08.2024
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.

Front of House Employee

Chic-Fil-A
07.2022 - 01.2023
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Education

No Degree - Business Administration

Salem College
Winston-Salem, NC
05-2027

No Degree - Interior Design

Salem College
Winston-Salem, NC
05-2027

Winston-Salem Preparatory Academy
Winston-Salem, NC
06-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Team collaboration

Languages

Spanish
Limited Working

Extracurricular activities

Women's Basketball: middle school- college 10 years

Timeline

Server

Kanpai Japanese Steak & Seafood House
03.2025 - Current

To-Go Server

Texas Roadhouse Restaurant
01.2024 - 08.2024

Front of House Employee

Chic-Fil-A
07.2022 - 01.2023

No Degree - Business Administration

Salem College

No Degree - Interior Design

Salem College

Winston-Salem Preparatory Academy

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Amy Velediaz-Pedroza