Reid Ratcliffe
Wilmington,NC
Summary
I am hardworking, with strong skills in computers, customer service, and cash handling.
Overview
3
3
years of professional experience
1
1
Certification
Work History
To-Go Host
Texas Roadhouse
Wilmington , NC
05.2024 - Current
- Maintained cleanliness and organization of the waiting area and host stand.
- Handled guest inquiries and resolved minor issues with professionalism.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Processed payments from customers using a POS system.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Cashier
The Fish House
Apex, North Carolina
06.2023 - 09.2023
- Handled cash, credit, and debit transactions while ensuring proper balancing of registers.
- Processed customer transactions accurately and efficiently during busy service hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collaborated with team members to streamline checkout procedures during peak times.
- Assisted customers with product inquiries and recommendations to improve satisfaction.
- Monitored inventory levels at the register area to ensure product availability for customers.
- Resolved customer complaints promptly to maintain a positive dining atmosphere.
Education
Business Management And Leadership - Business
University of North Carolina At Wilmington
Wilmington, NC05-2029
High School Diploma -
Apex Friendship High School
Apex, NC06-2025
Skills
- Customer service
- Cash handling
- Conflict resolution
- Time management
- Team collaboration
- Data entry
- Microsoft Word and Excel Certified
- Strong interpersonal skills
- Customer engagement
- Team player mentality
Certification
- Microsoft Word Certified
- Microsoft Excel Certified
Accomplishments
- 4 Year Team Captain in High School Lacrosse
- Defensive Player of the Year, Lacrosse
- Dealing with adversity award, Lacrosse
Timeline
To-Go Host
Texas Roadhouse
05.2024 - Current
Cashier
The Fish House
06.2023 - 09.2023
Business Management And Leadership - Business
University of North Carolina At Wilmington
High School Diploma -
Apex Friendship High School