Reid Wilson
Galloway,USA
Summary
Dedicated retail Manager with 15 years of experience utilizing team building and interpersonal skills in a fast-paced, customer-focused retail environment. Achieved high customer satisfaction through personalized product guidance. Enhanced inventory precision and availability via proactive oversight. Established a customer-centric atmosphere that resulted in increased repeat transactions. Cultivated a strong team culture through effective training and leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Guitar center
Mays Landing, NJ
06.2023 - Current
- Led sales team through coaching, counseling, and providing essential support to achieve sales objectives.
- Monitored and analyzed financial data inventory and relevant statistics.
- Ensured product availability and optimal display for all items in store.
- Directed payroll operations, recruiting, hiring, and training initiatives for store employees.
- Executed operational tasks for institutional sales and rental services across all assigned accounts.
- Implemented promotions of guitar center's lesson program to enhance student enrollment.
- Delivered exceptional customer service to enhance client satisfaction.
- Executed additional responsibilities as designated by management.
Store Manager
CVS Health
Ocean City, NJ
03.2021 - 03.2023
- Completes store operational requirements by scheduling and assigning employees.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Promotes optimum staff performance by coaching, counseling, and disciplining employees.
- Achieves financial objectives by preparing an annual budget, scheduling expenditures, and analyzing variances.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.
- Ensures availability of merchandise and services by approving contracts.
- Formulates pricing policies by reviewing merchandising activities, determining additional needed sales promotion, and authorizing clearance sales.
- Markets merchandise by studying advertising, sales promotion, and display plans.
- Secures merchandise by implementing security systems and measures.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
- Leads operations by initiating, coordinating, and enforcing program procedures.
Assistant Store Manager
Walmart
Mays Landing, NJ
10.2009 - 03.2020
- Oversaw team performance and operational efficiency as an assistant manager for 7 years. Championed employee engagement and retention strategies. Played a key role in organizational growth during a decade with the company.
- Oversaw operations in consumable departments, focusing on fresh and non-perishable food areas. Led initiatives to enhance product presentation and customer satisfaction. Collaborated with team members to optimize inventory management and reduce waste.
- Oversaw daily operations in health and beauty department to enhance customer experience. Coordinated training sessions for staff to improve product knowledge and service quality. Developed strategies to optimize product placement and increase sales.
- Oversaw project workflows to align with strategic objectives. Coordinated with stakeholders to facilitate effective communication. Led efforts to enhance team collaboration and efficiency.
- Managed cash deposit activities and maintained accurate records of cash shortages to ensure financial integrity.
- Developed and implemented training sessions to enhance associate performance and customer service skills.
- Resolved customer inquiries promptly to support service excellence.
- Developed and implemented ordering processes for high-margin products to drive revenue growth.
- Managed inventory control to ensure compliance with established company procedures.
- Executed effective product turnover and food rotation practices to reduce fresh food waste.
- Executed strategies to meet management's sales and growth targets.
- Implemented loss prevention measures to enhance operational integrity and reduce shrinkage.
Education
Associate of Arts - General Studies
Ocean County College
Toms River, NJ06.2009
High School Diploma -
Pinelands Reg High School
Little Egg Harbor, NJ06.2006
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Friendly and positive
Team leadership and coaching
Inventory management
Outstanding communication skills
Cash management
Shift scheduling
Recruitment and hiring
Product merchandising
Sales strategies
Order management
Retail merchandise quality standards
Sales coaching
Vendor management
Culture development
Customer feedback analysis
POS systems
Certification
Driver's License
Languages
English
Personal Information
- Title: Retail manager
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Store Manager
Guitar center
06.2023 - Current
Store Manager
CVS Health
03.2021 - 03.2023
Assistant Store Manager
Walmart
10.2009 - 03.2020
Associate of Arts - General Studies
Ocean County College
High School Diploma -
Pinelands Reg High School