REIGAN O’NEAL
Pasadena,Texas
Summary
Desire to obtain a responsible position where my diverse experience, accomplishments, proficiency and qualifications will allow opportunities for growth and development for both the company and myself, Competencies include Strong Leadership skills with the ability to make critical decisions in a timely manner with Outstanding Customer Service Skills.
Overview
19
19
years of professional experience
Work History
Treatment Coordinator
Medical Center Endodontics
Houston, TX
08.2025 - Current
- Coordinated patient treatment plans, ensuring alignment with clinical protocols and patient needs.
- Managed scheduling for multiple providers, optimizing appointment availability and reducing wait times.
- Facilitated patient consultations, addressing concerns and providing education on treatment options.
- Maintained accurate patient records, ensuring compliance with regulatory standards and privacy regulations.
Dental Assistant Instructor
Zollege-Pearland
10.2019 - Current
- Instructing chairside to students
- CPR certified
- Identifying dental instruments
- Sterilization procedures
- Moisture control
- HIPPA compliance
- FMX
- Exit Interviews
- Key Deliverables:
Patient Care Coordinator
Dr. David R Gordon
04.2019 - 08.2024
- Responsible for scheduling patients for dental follow-ups.
- Communicate treatment options for all patients and family.
- Answer incoming calls.
- Working recall for hygiene, endo, general and oral surgery patients.
- Offering patient financial options.
- Collecting patient payments.
- Entering insurance payments.
- Submitting insurance claims.
- Verifying patient insurances.
- Checking in/out patients.
- Addressing and rectifying patient complaints or concerns.
- Key Deliverables:
Patient Care Coordinator
Castle Dental
02.2007 - 04.2019
- Check patients in/out.
- Verify Patient Insurances HMO, PPO, and Full Breakdowns.
- Answering incoming calls.
- Working recall for all doctors and hygienist.
- Order supplies for the front and back staff.
- Presenting treatment plans to patients.
- Offering Financial Options-Care Credit or In House Finance.
- Closing payment terminal at the end of day.
- Daily bank Deposits.
- Pre-auditing charts for general and specialty doctors.
- Post-auditing charts for general and specialty.
- Submitting monthly reports needed for budgets and supplies.
- Addressing patient complaints and concerns.
- Outstanding customer service G3 (Greeting, Guiding, and Gratitude)
- Key Deliverables:
Education
High School Diploma -
Clear Brook High School
Friendswood, TX05-1994
Skills
- Training skills
- Communication Skills
- Office administration
- HIPAA compliance
Timeline
Treatment Coordinator
Medical Center Endodontics
08.2025 - Current
Dental Assistant Instructor
Zollege-Pearland
10.2019 - Current
Patient Care Coordinator
Dr. David R Gordon
04.2019 - 08.2024
Patient Care Coordinator
Castle Dental
02.2007 - 04.2019
High School Diploma -
Clear Brook High School