Reigene Martis
Spokane Valley,WA
Summary
Organized Patient Service Representative with 1 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at scheduling and navigating Epic Software.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hayden Pet Medical Center
Hayden, ID
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed check-in and check-out process for patients and clients.
- Submitted medication orders.
- Facilitated transmission of approved medication documentation.
- Responded to client text messages and coordinated callbacks to doctors.
- Managed email communications efficiently.
- Addressed client inquiries regarding pet care.
- Utilized Cornerstone and Ezyvet software systems effectively.
Patient Service Representative
Mercy
Rolla, MO
02.2023 - 03.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Epic software to schedule appointments.
- Served as a reliable source of information for patients regarding appointment scheduling and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Cook
Drachenfutter
Waynesville, MO
06.2022 - 02.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Inventory
Pristine Auction
Phoenix, AZ
02.2021 - 06.2022
- Monitored inventory use and adjusted inventory control techniques.
- Managed inventory flow to meet inventory turn goals.
- Stored products in inventory locations to maintain inventory accuracy.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Maintained supply inventory by checking stock to determine inventory level.
Manager
Papa John's Pizza
Flagstaff, AZ
10.2017 - 05.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
La Quinta High School
La Quinta, CA05.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Computer Skills
- Attention to Detail
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- Problem-Solving
- Patient Scheduling
- Epic Software Proficiency
- Effective Time Management
Timeline
Customer Service Representative
Hayden Pet Medical Center
07.2024 - Current
Patient Service Representative
Mercy
02.2023 - 03.2024
Cook
Drachenfutter
06.2022 - 02.2023
Inventory
Pristine Auction
02.2021 - 06.2022
Manager
Papa John's Pizza
10.2017 - 05.2019
High School Diploma -
La Quinta High School