Reighna Paxton
Afton,TN
Overview
16
16
years of professional experience
Work History
A-tech
JTEKT Automotive
Telford, TN
03.2024 - 07.2024
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Registers Dental Assiatant
Smith&Smith
Newport, TN
01.2018 - 11.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Handled emergency situations calmly and professionally while following proper protocols.
Call Center Representative
Advance Call Center Technologies
Johnson City, TN
08.2016 - 01.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
CNA
Laughlin Memorial Hospital
Greeneville, TN
10.2008 - 05.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
RDA - Dental Assisting
Ross Medical Education Center
Johnson City, TN05.2018
Diploma -
Chuckey Doak High School
Afton, TN05.2008
Timeline
A-tech
JTEKT Automotive
03.2024 - 07.2024
Registers Dental Assiatant
Smith&Smith
01.2018 - 11.2020
Call Center Representative
Advance Call Center Technologies
08.2016 - 01.2017
CNA
Laughlin Memorial Hospital
10.2008 - 05.2015
RDA - Dental Assisting
Ross Medical Education Center
Diploma -
Chuckey Doak High School