Reiley Johnson
Insurance Auto Auctions
Bettendorf,IA
1
Language
1
Certification
8
years of professional experience
I am an experienced individual with medical coding and billing practices, ensuring accurate patient data and claim submissions. Utilizes ICD-10, CPT, and HCPCS codes to optimize reimbursement processes. A positive track record of maintaining compliance with healthcare regulations and enhancing revenue cycle management. At this time I am studying for my CPC certification exam.
Work History
Claims Customer Care Associate
5 Years 2 Months- Communicated with lien holders and insured vehicle owners via email and phone to clarify auto loan information for total loss insurance claims.
- Documented pertinent and sensitive information from lenders or adjusters to facilitate timely claim processing.
- Works with auto adjusters to procure needed documents between parties for claim processing.
- Takes detailed notations regarding pertinent and sensitive information from lenders or adjusters for claim processing.
- Handled incoming calls from lenders and adjusters to address questions and provide updates for claim progression.
- Presently utilizes Microsoft office, teams, Salesforce, Servicenow and five9 for effective communication.
Claim Escalations Specialist
1 Year 7 Months- Approved and reviewed total loss insurance auto claims, ensuring accurate document approval, payment status, and sensitive payoff information.
- Reviewed required state-specific documents received from both lien holder and insured vehicle owners for state required eligibility and processing requirements.
- Worked with IT for developing business-specific software for processing auto insurance claims.
- Professionally handled inbound and outbound communications from owners, lenders, insurance adjusters, and colleagues.
Massage Therapist
9 Months- Implemented effective communication strategies to assess client needs and preferences accurately.
- Monitored and maintained equipment, ensuring compliance with health and safety regulations.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Collaborated with spa team to ensure seamless service delivery and exceptional client experiences.
- Ensured proper inventory for the variety of massage extras that were offered at the spa.
- Developed personalized treatment plans based on thorough assessments of individual client needs.
Education
Medical Billing & Coding - College
Massage Therapy - College
High School Diploma
Skills
ICD-10 proficiency
HIPAA compliance
Claims processing
Revenue cycle management
CPT coding
Medical billing procedures
Anatomy and physiology
Clinical documentation
Records management
Proficiency in Salesforce
Knowledgeable in Microsoft Office
Medicare insurance regulations
Certification
Driver's License
Languages
English
Timeline
Claims Customer Care Associate
Insurance Auto Auctions
01.2021 - 03.2026Read More
Claim Escalations Specialist
Copart
10.2018 - 05.2020Read More
Massage Therapist
Salon Aria and Spa
01.2018 - 10.2018Read More
Black Hawk College
Massage Therapy from College
Read More
Eastern Iowa Community Colleges
Medical Billing & Coding from College
Read More
Pleasant Valley High School
High School Diploma
Read More