Overview
Work History
Education
Skills
Languages
Timeline
Generic

Reilly Hedden

West Cornwall,CT

Overview

15
15
years of professional experience

Work History

Customer Service

Mohawk Mountain
12.2020 - Current
    • Working seasonally in a local ski area, fulfilling various job positions as needed by the employer
    • Answered inquiries and provided superior customer service to clients.
    • Taught new hires fundamentals of register use, merchandise scanning and customer service.
    • Greeted incoming customers and provided reliable, friendly customer service.
    • Accurately handled cash register transactions while providing excellent customer service.
    • Resolved customer complaints quickly and professionally to provide quality customer service.
    • Exhibited excellent communications and customer service relations skills.
    • Collaborated with customer service personnel to optimize outbound efforts.
    • Resolved customer service issues with timely and professional resolutions.

State Parks Employee

Connecticut Department of Energy and Environmental Protection
06.2022 - 08.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Barista/cashier

Warren General Store
05.2021 - 12.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Maintained regular and consistent attendance and punctuality.

Charity Fundraiser

Alex's Lemonade Stand Foundation
06.2009 - Current
  • Raised significant funds (>$6,000 as of January 2024) for Alex's Lemonade Stand, a nonprofit organization dedicated to funding childhood cancer research by organizing and executing fundraising events.
  • Plan, organize, and work at an annual lemonade stand, the proceeds from which are donated to the charity
  • Developed successful partnerships with local businesses for sponsorship opportunities, enhancing the reach of fundraising campaigns.

Volunteer

Cornwall Women's' Society
07.2012 - Current
  • Enhanced community engagement by organizing and leading outreach events.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.

Volunteer

Torrington Soup Kitchen
02.2014 - 09.2018
  • Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
  • Facilitated access to services for vulnerable populations by connecting them with appropriate resources.
  • Managed food drives that collected nutritious meals for those facing food insecurity within the community.
  • Maintained clean facilities to better serve program needs.

Education

High School -

Kent School
Kent, Connecticut
05.2022

Skills

  • Valid Driver's License
  • Interpersonal Skills
  • Computer Proficiency
  • Problem Solving
  • De-Escalation Techniques
  • Calm and Professional Under Pressure
  • Attention to Detail
  • Team Collaboration

Languages

Spanish
Limited Working

Timeline

State Parks Employee

Connecticut Department of Energy and Environmental Protection
06.2022 - 08.2023

Barista/cashier

Warren General Store
05.2021 - 12.2021

Customer Service

Mohawk Mountain
12.2020 - Current

Volunteer

Torrington Soup Kitchen
02.2014 - 09.2018

Volunteer

Cornwall Women's' Society
07.2012 - Current

Charity Fundraiser

Alex's Lemonade Stand Foundation
06.2009 - Current

High School -

Kent School

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Reilly Hedden