Reilly Jordan
Olympia,WA
Summary
Qualified professional adept at managing, assisting with needs and responsive to challenges. Excellent relationship-building, prioritization and time management skills. Proficient in maximizing satisfaction, safety and wellness while serving people of all backgrounds.
Overview
5
5
years of professional experience
Work History
Scanning Project Coordinator
Tacoma-Pierce County Health Department
Tacoma, WA
06.2022 - 08.2022
- Collected 56 boxes of “Short Assessment Forms for COVID-19” documenting every positive COVID-19 case in Pierce County reported
- Organized each box of 500-800 forms from A-Z for scanning into electronic public record
- De-stapled each COVID-19 cases’ forms one by one and paper clipped
- Followed Master List to ensure each case was filed alphabetically and flagged if not found in correct folder
- Added missing COVID-19 case information onto Master list if forms were found in folders but were not originally on Master List
- Removed minors from original folders to be re-alphabetized and organized into new separate folders
- Once each box was checked for quality control it was then marked “Complete” and stored for scanning
- Completed boxes were scanned into E-folders (SCAN) that were labeled by last names to ensure forms are alphabetized correctly
Case and Contact Administrative Assistant
Tacoma-Pierce County Health Department
Tacoma, WA
11.2021 - 08.2022
- Managed high volumes of calls for the call center regarding positive COVID-19 test results, symptoms, isolation guidance, and resources in Pierce County
- Connected people in Pierce County with resources to help them with rent/utility assistance, food assistance, cleaning supplies, and more
- Recorded care package requests and filed them in Excel spreadsheets to track and monitor food/cleaning supplies provided to the public
- Composed letters daily to notify positive cases in Pierce County we were unable to contact via phone about COVID-19 resources
- Organized returned letters by filing alphabetically to keep record of all positive cases in Pierce County
- De-escalated callers who found their circumstances frustrating by advising them how to safely isolate and sanitize at home
- Reported domestic and international travels of positive cases by recording flight information and sending to CDC health officials
- Cold-called proxy’s of close contacts in school outbreaks to collect data on symptoms developing and to provide resources
- Collaborated with supervisors and directors how to improve operations within departments to better serve Pierce County
Customer Service Ambassador
Tacoma-Pierce County Health Department
Tacoma, WA
06.2021 - 10.2021
- Monitored common lobby area capacity following COVID-19 protocols
- Screened customers before entering building to ensure safety
- Recorded number of customers who entered and what services were used
- Provided resources, fliers, and information to customers about services offered and where to find outside resources
- Answered questions customers may have about health department services and where to navigate
- Sanitized common areas, Kiosks, counters, chairs, etc after customer use
Public Concerns Call Unit Specialist
Tacoma-Pierce County Health Department
Tacoma, WA
03.2021 - 10.2021
- Assisted customers with vaccine registration, testing appointments, and overall COVID-19 protocols/guidelines for Pierce County
- Maintained strong service knowledge to better assist customers with concerns, questions and general information on health/wellness regarding COVID-19
- Directed calls to other departments that can assist customer needs that are non-COVID regarding other services provided
- Processed billing and private health information to schedule appointments for COVID-19 testing and vaccination
- Recorded all calls and contact information in orderly fashion by utilizing call concerns phone logs
- Used de-escalation skills to manage distressed customers over concerns
- Informed peers and supervisors about current customer concerns and collaborated on how to improve services
Certified Nursing Assistant
Garden Courte Memory Care
Olympia, WA
09.2019 - 04.2020
- Maintained resident stability by checking vital signs, weight, and charting intake/outtake
- Helped residents effectively manage bathing, grooming, and other hygiene needs
- Assisted residents with mobility needs by helping them into their wheelchairs, beds, and bathrooms
- Worked with peers, Nurses, and management to improve overall well-being for residents
- Gathered dietary information about residents in order to assist with feeding and achieving nutritional objectives
- Evaluated residents to identify and address wounds, behavioral concerns, and medically relevant symptoms
Certified Nursing Assistant
The Hampton Alzheimer's Care Center
Tumwater, WA
02.2019 - 07.2019
- Helped residents effectively manage bathing, grooming, and other hygiene needs
- Engaged in housekeeping tasks by replacing linens and keeping rooms clean
- Gathered dietary information, assisted with feeding and monitored intake to help residents achieve nutritional goals
- Assisted residents with mobility needs by helping them into their wheelchairs, beds, and bathrooms
- Maintained residents stability by checking vital signs and weight, testing urine and recording intake and outtake information
- Collaborated with peers, nurses, and management in monthly meetings to brainstorm new activities for residents and discuss ways to resolve issues
Certified Nursing Assistant
Providence Mother Joseph Care Center
Olympia, WA
09.2017 - 09.2018
- Cared for residents in a skilled nursing facility, delivering high-quality, efficient support to meet all needs
- Engaged in housekeeping tasks by replacing lines, taking out trash, and cleaning resident rooms
- Facilitated activities of daily living, including personal hygiene management, feeding, toileting, and ambulation
- Assisted residents with mobility needs using transfer poles, hoyer lifts, gait-belts, sit to stands, and walkers, following all safety procedures
- Answered call lights in efficient time to ensure resident safety
- Evaluated residents to identify and address wounds, bruises, behavioral concerns, and medically-relevant symptoms
- Gathered dietary information, assisted with feeding and helped residents achieve nutritional objectives
- Maintained resident stability by checking vital signs and weight, testing urine and recording intake and outtake
- Processed billing and medical records in patients charts for insurance
Certified Nursing Assistant
Advanced Health Care
Olympia, WA
05.2017 - 08.2017
- Traveled to clients' homes to provide healthcare services and promote continuity of in-home living
- Provided assistance in daily activities including bathing, dressing, physical transfers and care for incontinence
- Completed entries in log books, journals and care plans to document accurately report resident conditions
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients for meal plans
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Provided transportation, managing and scheduling appointments
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
Education
Bachelor of Arts - Business Administration (Marketing)
University of Washington
Tacoma, WA06.2025
Associate of Applied Science -
South Puget Sound Community College
Olympia, WA06.2017
High School Diploma -
Olympia High School
Olympia, WA06.2016
Skills
- Customer service
- Verbal and written communication skills
- Innovative problem solver
- Intercultural skills
- Organization and recordkeeping
- Attention to detail
- Data Entry
- Quick and determined learner
- Support to peers
- Efficient in time management
- Self-starter and motivator
- Planning and scheduling skills
Timeline
Scanning Project Coordinator
Tacoma-Pierce County Health Department
06.2022 - 08.2022
Case and Contact Administrative Assistant
Tacoma-Pierce County Health Department
11.2021 - 08.2022
Customer Service Ambassador
Tacoma-Pierce County Health Department
06.2021 - 10.2021
Public Concerns Call Unit Specialist
Tacoma-Pierce County Health Department
03.2021 - 10.2021
Certified Nursing Assistant
Garden Courte Memory Care
09.2019 - 04.2020
Certified Nursing Assistant
The Hampton Alzheimer's Care Center
02.2019 - 07.2019
Certified Nursing Assistant
Providence Mother Joseph Care Center
09.2017 - 09.2018
Certified Nursing Assistant
Advanced Health Care
05.2017 - 08.2017
Bachelor of Arts - Business Administration (Marketing)
University of Washington
Associate of Applied Science -
South Puget Sound Community College
High School Diploma -
Olympia High School