Reilly Jordan
Olympia,WA
Summary
Qualified professional adept at managing, assisting with needs and responsive to challenges. Excellent relationship-building, prioritization and time management skills. Proficient in maximizing satisfaction, safety and wellness while serving people of all backgrounds.
Overview
5
5
years of professional experience
Work History
Scanning Project Coordinator
Tacoma-Pierce County Health Department
06.2022 - 08.2022
- Collected 56 boxes of “Short Assessment Forms for COVID-19” documenting every positive COVID-19 case in Pierce County reported
- Organized each box of 500-800 forms from A-Z for scanning into electronic public record
- De-stapled each COVID-19 cases’ forms one by one and paper clipped
- Followed Master List to ensure each case was filed alphabetically and flagged if not found in correct folder
- Added missing COVID-19 case information onto Master list if forms were found in folders but were not originally on Master List
- Removed minors from original folders to be re-alphabetized and organized into new separate folders
- Once each box was checked for quality control it was then marked “Complete” and stored for scanning
- Completed boxes were scanned into E-folders (SCAN) that were labeled by last names to ensure forms are alphabetized correctly
Case and Contact Administrative Assistant
Tacoma-Pierce County Health Department
11.2021 - 08.2022
- Managed high volumes of calls for the call center regarding positive COVID-19 test results, symptoms, isolation guidance, and resources in Pierce County
- Connected people in Pierce County with resources to help them with rent/utility assistance, food assistance, cleaning supplies, and more
- Recorded care package requests and filed them in Excel spreadsheets to track and monitor food/cleaning supplies provided to the public
- Composed letters daily to notify positive cases in Pierce County we were unable to contact via phone about COVID-19 resources
- Organized returned letters by filing alphabetically to keep record of all positive cases in Pierce County
- De-escalated callers who found their circumstances frustrating by advising them how to safely isolate and sanitize at home
- Reported domestic and international travels of positive cases by recording flight information and sending to CDC health officials
- Cold-called proxy’s of close contacts in school outbreaks to collect data on symptoms developing and to provide resources
- Collaborated with supervisors and directors how to improve operations within departments to better serve Pierce County
Customer Service Ambassador
Tacoma-Pierce County Health Department
06.2021 - 10.2021
- Monitored common lobby area capacity following COVID-19 protocols
- Screened customers before entering building to ensure safety
- Recorded number of customers who entered and what services were used
- Provided resources, fliers, and information to customers about services offered and where to find outside resources
- Answered questions customers may have about health department services and where to navigate
- Sanitized common areas, Kiosks, counters, chairs, etc after customer use
Public Concerns Call Unit Specialist
Tacoma-Pierce County Health Department
03.2021 - 10.2021
- Assisted customers with vaccine registration, testing appointments, and overall COVID-19 protocols/guidelines for Pierce County
- Maintained strong service knowledge to better assist customers with concerns, questions and general information on health/wellness regarding COVID-19
- Directed calls to other departments that can assist customer needs that are non-COVID regarding other services provided
- Processed billing and private health information to schedule appointments for COVID-19 testing and vaccination
- Recorded all calls and contact information in orderly fashion by utilizing call concerns phone logs
- Used de-escalation skills to manage distressed customers over concerns
- Informed peers and supervisors about current customer concerns and collaborated on how to improve services
Certified Nursing Assistant
Garden Courte Memory Care
09.2019 - 04.2020
- Maintained resident stability by checking vital signs, weight, and charting intake/outtake
- Helped residents effectively manage bathing, grooming, and other hygiene needs
- Assisted residents with mobility needs by helping them into their wheelchairs, beds, and bathrooms
- Worked with peers, Nurses, and management to improve overall well-being for residents
- Gathered dietary information about residents in order to assist with feeding and achieving nutritional objectives
- Evaluated residents to identify and address wounds, behavioral concerns, and medically relevant symptoms
Certified Nursing Assistant
The Hampton Alzheimer's Care Center
02.2019 - 07.2019
- Helped residents effectively manage bathing, grooming, and other hygiene needs
- Engaged in housekeeping tasks by replacing linens and keeping rooms clean
- Gathered dietary information, assisted with feeding and monitored intake to help residents achieve nutritional goals
- Assisted residents with mobility needs by helping them into their wheelchairs, beds, and bathrooms
- Maintained residents stability by checking vital signs and weight, testing urine and recording intake and outtake information
- Collaborated with peers, nurses, and management in monthly meetings to brainstorm new activities for residents and discuss ways to resolve issues
Certified Nursing Assistant
Providence Mother Joseph Care Center
09.2017 - 09.2018
- Cared for residents in a skilled nursing facility, delivering high-quality, efficient support to meet all needs
- Engaged in housekeeping tasks by replacing lines, taking out trash, and cleaning resident rooms
- Facilitated activities of daily living, including personal hygiene management, feeding, toileting, and ambulation
- Assisted residents with mobility needs using transfer poles, hoyer lifts, gait-belts, sit to stands, and walkers, following all safety procedures
- Answered call lights in efficient time to ensure resident safety
- Evaluated residents to identify and address wounds, bruises, behavioral concerns, and medically-relevant symptoms
- Gathered dietary information, assisted with feeding and helped residents achieve nutritional objectives
- Maintained resident stability by checking vital signs and weight, testing urine and recording intake and outtake
- Processed billing and medical records in patients charts for insurance
Certified Nursing Assistant
Advanced Health Care
05.2017 - 08.2017
- Traveled to clients' homes to provide healthcare services and promote continuity of in-home living
- Provided assistance in daily activities including bathing, dressing, physical transfers and care for incontinence
- Completed entries in log books, journals and care plans to document accurately report resident conditions
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients for meal plans
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Provided transportation, managing and scheduling appointments
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
Education
Bachelor of Arts - Business Administration (Marketing)
University of Washington
Tacoma, WA06.2025
Associate of Applied Science -
South Puget Sound Community College
Olympia, WA06.2017
High School Diploma -
Olympia High School
Olympia, WA06.2016
Skills
- Customer service
- Verbal and written communication skills
- Innovative problem solver
- Intercultural skills
- Organization and recordkeeping
- Attention to detail
- Data Entry
- Quick and determined learner
- Support to peers
- Efficient in time management
- Self-starter and motivator
- Planning and scheduling skills
Timeline
Scanning Project Coordinator
Tacoma-Pierce County Health Department
06.2022 - 08.2022
Case and Contact Administrative Assistant
Tacoma-Pierce County Health Department
11.2021 - 08.2022
Customer Service Ambassador
Tacoma-Pierce County Health Department
06.2021 - 10.2021
Public Concerns Call Unit Specialist
Tacoma-Pierce County Health Department
03.2021 - 10.2021
Certified Nursing Assistant
Garden Courte Memory Care
09.2019 - 04.2020
Certified Nursing Assistant
The Hampton Alzheimer's Care Center
02.2019 - 07.2019
Certified Nursing Assistant
Providence Mother Joseph Care Center
09.2017 - 09.2018
Certified Nursing Assistant
Advanced Health Care
05.2017 - 08.2017
Bachelor of Arts - Business Administration (Marketing)
University of Washington
Associate of Applied Science -
South Puget Sound Community College
High School Diploma -
Olympia High School
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