Reilly Mullaney
Bozeman,MT
Summary
Operations supervisor with extensive experience at Yellowstone Club, specializing in team leadership and conflict resolution. Proven ability to implement upselling strategies and conduct effective staff training, resulting in increased customer satisfaction and improved workflow efficiency. Committed to operational excellence and fostering a collaborative work environment, consistently delivering exceptional service and enhancing guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor of Restaurant Operations
Yellowstone Club
Big Sky, MT
11.2024 - Current
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Developed and implemented policies and procedures for efficient workflow.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Provided training and guidance to team members on operational procedures and best practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Managed scheduling, training and inventory control.
Server Captain
Yellowstone Club
Big Sky, MT
06.2023 - 09.2024
- Maintained up-to-date knowledge of menu items, ingredients, and preparation methods.
- Promptly responded to customer complaints or concerns in a professional manner.
- Trained new servers and food runners.
- Provided wine suggestions to guests and brought wine selections to tables with appropriate glasses and poured for customers.
- Supervised team members during shift operations ensuring tasks were completed efficiently.
- Managed and performed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu items, describing ingredients and cooking methods upon request, and informed them of daily specials and signature food and cocktails.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons
Server
Mike's Place Family Restaurant
Conway, AR
02.2019 - 05.2023
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed rapport, and provided excellent customer service at a high volume to ensure satisfaction with guests.
Education
High School Diploma -
Conway High School West
Conway, AR05-2017
Skills
- Wine Knowledge
- Fine Dining
- Liquor, Wine, and Food Service
- Upselling strategies
- Menu knowledge
- Team Management
- Staff Training
- Team Leadership
- Conflict Management
- POS Systems
- Cash Handling
Affiliations
Monte Hansen: (434) 249-8227
Ben Foster: (207) 318-8545
Colton Gregory: (501) 337-3707
Ben Foster: (207) 318-8545
Colton Gregory: (501) 337-3707
Certification
- Level 1 Certification with Court of Master Sommeliers
Accomplishments
- 4th degree black belt in mixed martial arts
- Vice President of Key Club International 2016-2017
- Performance of the year in 2018 at University of Central Missouri
- National Anthem singer at both YC and PBR Rodeos in 2024/2025
Timeline
Supervisor of Restaurant Operations
Yellowstone Club
11.2024 - Current
Server Captain
Yellowstone Club
06.2023 - 09.2024
Server
Mike's Place Family Restaurant
02.2019 - 05.2023
High School Diploma -
Conway High School West