Reilly Redmond
West Seneca
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and financial transactions at Buffalo Metropolitan Federal Credit Union. Proven ability to enhance customer relationships and ensure transaction accuracy. Skilled in money handling and decision-making, consistently fostering trust and satisfaction among clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bank Teller
Buffalo Metropolitan Federal Credit Union
12.2025 - Current
- Processed customer transactions efficiently using automated teller systems.
- Assisted members with account inquiries and resolved issues promptly.
- Maintained accurate cash drawer balances throughout daily operations.
- Educated clients on available financial products and services effectively.
- Implemented improvements in workflow to increase accuracy and efficiency in tasks.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Server
Olive Garden
10.2024 - 01.2026
- Provided exceptional customer service while ensuring a welcoming dining atmosphere.
- Assisted in menu recommendations, enhancing guest satisfaction and dining experience.
- Managed order accuracy and timely delivery to optimize table turnover rates.
- Collaborated with kitchen staff to ensure seamless communication during peak hours.
- Handled cash transactions and processed payments efficiently with attention to detail.
Barista
Starbucks
03.2024 - 10.2024
- Prepared high-quality espresso beverages while adhering to company standards
- Provided exceptional customer service, ensuring a welcoming environment for guests
- Maintained cleanliness and organization of workstations and equipment
- Assisted with inventory management, restocking supplies as needed
- Implemented improved processes for order accuracy and efficiency
- Addressed customer concerns promptly, fostering positive relationships and loyalty
Server
Gene Mccarthy's
11.2022 - 03.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed daily dining operations, coordinating with kitchen and bar staff for timely service.
- Trained new team members on menu items, service standards, and restaurant policies.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
Host
Juicy Burger
03.2021 - 12.2023
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed reservation system, optimizing table turnover and guest flow.
- Trained new hosts on customer service protocols and operational procedures.
- Coordinated with kitchen staff to manage wait times and dining experience.
Camp Counselor
Town Of Hamburg Recreation Department
06.2022 - 08.2022
- Supervised daily activities and ensured safety protocols for campers aged 5-15.
- Developed engaging programs to promote teamwork and social skills among participants.
- Trained and mentored junior staff in camp procedures and emergency response techniques.
- Led conflict resolution initiatives, fostering a positive camp environment through effective communication.
Education
High School Diploma -
Hamburg High School
Hamburg, NYSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Listening and comprehension
- Decision-making
- Transaction processing accuracy
Certification
CPR
Timeline
Bank Teller
Buffalo Metropolitan Federal Credit Union
12.2025 - Current
Server
Olive Garden
10.2024 - 01.2026
Barista
Starbucks
03.2024 - 10.2024
Server
Gene Mccarthy's
11.2022 - 03.2024
Camp Counselor
Town Of Hamburg Recreation Department
06.2022 - 08.2022
Host
Juicy Burger
03.2021 - 12.2023
High School Diploma -
Hamburg High School