Jose Cisneros
Mesquite,TX
Summary
"In the things of God there is no competition."
Overview
30
30
years of professional experience
Work History
Owner/Partner
Legacy Auto Collision Center
07.2021 - 02.2024
- Diversified revenue streams by exploring new markets and developing relationships with insurance partners.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Established foundational processes for business operations.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Auto Body Shop Manager
Crash Paint And Refinishing
06.2016 - 06.2021
- Maximized use of available space by reorganizing the shop layout for increased productivity.
- Tracked trends and suggested enhancements to both challenge and refine company's service offerings.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
Automotive Service Advisor
Herbs Paint & Body
09.2013 - 05.2016
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Automotive Service Advisor
Service King Collision Center
05.2011 - 03.2013
- Responsible for effectively converting prospective clients in to lifelong customers.
- Work directly with current and potential customers demonstrating a friendly, accommodating, cheerful attitude.
- Educated customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety and value.
- Prepare all estimates in a manner that enables the organization to achieve profit benchmarks.
- Prepare each estimate in an accurate and timely fashion as to provide the production department with a detailed “blueprint” of the repairs
- Provide all estimates in such a manner that allows the organization to succeed in our DRP relationship’s KPI’s.
- Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
Autobody Repair Technician
Phoenix Auto Collision Center
07.2004 - 10.2010
- Consistently met or exceeded performance metrics set forth by management for job completion times and quality standards.
- Applied primers, sealers and other materials prior to painting.
- Trained new technicians on company protocols, tool usage, and best practices for quality autobody repair work.
- Replaced and repaired vehicle parts according to work order instructions.
- Restored vehicles to pre-accident condition through meticulous attention to detail and adherence to manufacturer''s guidelines.
- Examined vehicles to determine extent of damage and repairs required.
Auto Body Painter
P&M Collision
02.1999 - 01.2003
- Reduced rework rate with meticulous attention to detail in all painting processes.
- Mixed colors to create required hues and appropriately mixed thinners.
- Executed work orders for painting team as part of larger project schedule.
- Custom mixed colors to match customers' desired color.
- Achieved seamless paint jobs by thoroughly prepping surfaces, including sanding, masking, and priming.
- Performed buffing and finishing duties at end of each paint job.
- Operated hand-held spray guns and automated spray paint.
Auto Body Painter's Helper
United Collision Center
11.1993 - 12.1998
- Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
- Maintained equipment functionality with regular inspections, disassemblies and cleaning of component parts.
- Prepared surfaces for priming, painting and refinishing.
- Filled, sanded and smoothed surfaces to prepare for painting.
Education
Garland High School
Garland, TX07.1994
Skills
- Relationship Building
- Organizational Structuring
- Consulting
- Quality Control
- Inspecting vehicles
- Customer Satisfaction
- Time Management
- Repair Cost Estimation
- Decision-Making
- Repairs Scheduling
- Customer Service
- Handling Customer Complaints
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner/Partner
Legacy Auto Collision Center
07.2021 - 02.2024
Auto Body Shop Manager
Crash Paint And Refinishing
06.2016 - 06.2021
Automotive Service Advisor
Herbs Paint & Body
09.2013 - 05.2016
Automotive Service Advisor
Service King Collision Center
05.2011 - 03.2013
Autobody Repair Technician
Phoenix Auto Collision Center
07.2004 - 10.2010
Auto Body Painter
P&M Collision
02.1999 - 01.2003
Auto Body Painter's Helper
United Collision Center
11.1993 - 12.1998
Garland High School
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