Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Reina Dupree

Powder Springs,GA

Summary

Dependable host/server/to-go specialist with a track record of delivering fast, high-quality customer service in restaurant settings. Adaptable professional experienced in personnel development, team collaboration, and resolving customer, waitstaff, and management issues. Skilled at multitasking and maintaining a positive attitude in fast-paced environments. Proven ability to communicate effectively with diverse individuals and ensure customer satisfaction.

Overview

6
6
years of professional experience

Work History

BARISTA

DUNKIN' DONUTS
02.2019 - 11.2020
  • Communicated with guest in an efficient and courteous manner to increase profit and output while maintaining relationships with customers
  • Upkept a clean and hygienic environment by following protocols and guidelines
  • Responsible for financial management of sales.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Host/To Go Specialist

Bad Daddy's Burger Bar
11.2020 - 11.2021
  • Maintained multiple tasks at once in order to keep restaurant flow and efficiency
  • Understanding and fulfilling the needs of all customers while communicating and engaging with them to create a positive experience for each person
  • Increased the flow of the restaurant by directing and managing team members.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Server

Bad Daddy's Burger Bar
11.2021 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Dog Trainer

Dog Training Elite
11.2022 - 08.2024
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
  • Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.

Education

HIGHSCHOOL DIPLOMA -

HILLGROVE HIGH SCHOOL
12.2022

Skills

  • Strong communication and interpersonal skills
  • Eager, efficient, and quick learner
  • Guest Engagement
  • Determined and up for any challenge
  • Exceptional customer service
  • Menu Memorization
  • Order Accuracy
  • Customer Service
  • Multitasking proficiency
  • Food safety/Allergy understanding

Activities

  • Participated in competitive sports from age 3-16
  • Captain of travel lacrosse team for 4 years
  • Selected as a case speaker for Georgia House of Representatives special subcommittee for Pediatric Autoimmune Neuropsychiatric Disorder Associated with Streptococcal Infection (PANS/PANDAS)
  • Volunteer as peer support for children with Lymphedema and advice them on treatment plans



Timeline

Dog Trainer

Dog Training Elite
11.2022 - 08.2024

Server

Bad Daddy's Burger Bar
11.2021 - 11.2022

Host/To Go Specialist

Bad Daddy's Burger Bar
11.2020 - 11.2021

BARISTA

DUNKIN' DONUTS
02.2019 - 11.2020

HIGHSCHOOL DIPLOMA -

HILLGROVE HIGH SCHOOL

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Reina Dupree