Reina Elizabeth Tenas
Columbia
Summary
Dedicated and highly experienced Executive Housekeeper with over 25 years serving UHNW principals in luxury private estates and residences. Seeking an Executive Housekeeper position where I can utilize my extensive background in household management, VIP guest services, staff supervision and luxury estate operations to maintain exceptional standards of excellence, discretion, and personalized service. Committed to creating a seamless, welcoming and impeccably maintained environment, while exceeding the expectations of Principals, their Family, Property Managers and Chief of Staff.
Overview
34
34
years of professional experience
Work History
Executive Housekeeper/ Butler
UHNW Family, Columbia Services LLC.
Columbia
03.2025 - 01.2026
- Delivered personalized butler service to the principal and family, ensuring exceptional standards of hospitality, comfort and discretion.
- Anticipated and responded to the principal's daily needs, providing seamless support while maintaining strict confidentiality.
- Coordinated packing and unpacking for domestic and international travel, ensuring wardrobes, accessories and personal belongings were organized, protected, and readily accessible.
- Managed and maintained luxury wardrobes, including designer clothing, footwear, handbags, accessories and seasonal collections.
- Oversaw wardrobe organization projects and closet redesigns, implementing efficient storage systems and presentation standards.
- Maintained a luxury private residence to the highest standards through hands-on housekeeping. detailed cleaning and daily inspections.
- Prepared principal and guest bedrooms prior to family arrivals, ensuring all accommodations were immaculate, fully stocked, and guest- ready.
- Conducted complete household resets following family departures, restoring the residence to pristine condition.
- Managed all laundry operations including washing, pressing, folding, and handling delicate and luxury fabrics.
- Ensured bathrooms, bedrooms, living areas, and common spaces consistently met five-star hospitality standards.
- Organized and maintained household linens, supplies, and storage areas.
- Demonstrated exceptional discretion, and professionalism while serving a UHNW family and their guests.
- Worked collaboratively with European yacht crew during holiday and special-event operations, incorporating luxury hospitality practices and service standards into the household environment.
Housekeper / Nanny
Private Family
Los Angeles
01.1992 - 03.2025
- Delivered comprehensive childcare and household management services, ensuring a safe, supportive and well- organized home environment.
- Provided attentive care to children by supervising daily activities, assisting with educational development, coordinating schedules, preparing nutritious meals, and promoting positive behavior, and routines.
- Managed household operations through detailed cleaning, laundry care, organization of living spaces, and inventory management to ensure a well-functioning home.
- Balanced multiple responsibilities while maintaining clear communication with family members, ensuring smooth and efficient household operations.
Butler/Senior Housekeeping Supervisor
Embassy of Belgium- Ambassador's Residence
Hancock Park, Los Angeles
03.2021 - 06.2023
- Provided high-level housekeeping at Ambassador's residence, ensuring property consistently met diplomatic standards.
- Handled the daily cleaning, organization, and presentation of the official residence, including private quarters and formal reception areas.
- Assisted in the execution of official diplomatic receptions, dinners and high- profile events.
- Worked closely with the head chef and external catering teams during formal events ensuring smooth coordination of service, timing, and guest experience.
- Recruited, trained, and supervised a housekeeping and service team, ensuring consistent performance, professionalism, and adherence to embassy protocols.
- Coordinated team for event setup, service support, and post-event cleaning, restoring residence to pristine condition after each diplomatic function.
- Maintained strict standards of etiquette, security awareness, and cultural sensitivity in line with diplomatic residence expectations.
Education
Bachelor of Science - Business Administration
California State University
Los Angeles, CA06-2009
Skills
- Executive Housekeeping & Luxury Residence Maintenance
- Butler Service in Diplomatic/ High- Profile Environments
- Housekeeping management
- VIP guest service
- Attention to Detail & Presentation Standards
- Service - Oriented mindset with focus on Excellence
- Time management
- Team Management
- Cross-department collaboration
- Strong Interpersonal and communication skills
- Emotional Intelligence & Guest Awareness
- Calm and composed under pressure
Timeline
Executive Housekeeper/ Butler
UHNW Family, Columbia Services LLC.
03.2025 - 01.2026
Butler/Senior Housekeeping Supervisor
Embassy of Belgium- Ambassador's Residence
03.2021 - 06.2023
Housekeper / Nanny
Private Family
01.1992 - 03.2025
Bachelor of Science - Business Administration
California State University