Reina Perez Bentz

• Conducted training sessions to enhance employee skills and performance.
• Monitored team performance and provided feedback for continuous improvement.
• Resolved customer inquiries and complaints to maintain service quality.
• Provided exceptional customer support through phone and email communications.

• Administer implementation processes based on organizational needs, regulatory requirements, and client demands.
• Research and resolve barriers to successful system functionality, improving support and issue resolution.
• Assist customer service, clinical, and development teams.
• Developed training materials for end-users on new health system features.
• Led implementation of health technology solutions for diverse client needs.

• Kept teams on task and completed milestones according to set timelines and order of operations.
• Evaluated performance and progress, and made proactive adjustments.
• Supervised field operations during national data collection initiatives.
• Coordinated logistics for field teams to ensure timely data gathering.
• Facilitated problem-solving sessions to address fieldwork issues promptly.

• Oversaw employee performance to foster accurate prioritization and achievement of productivity goals.
• Facilitated individual coaching with scorers to realign productivity goals.
• Monitored call metrics to ensure adherence to company standards.
• Conducted regular performance evaluations to support employee development.
• Facilitated team meetings to communicate updates and share best practices.

• I guided diverse groups of up to 30 people on Spanish or English tours of central Brugge.
• Trained apprentice guides educate tourists and travelers on the information to present.
• Developed engaging narratives to enhance visitor experience during tours.
• Collaborated with local businesses to enrich tour offerings and experiences.
• Trained new tour guides on best practices and company standards for quality service.

• Scoring Educational Assessment Projects, online or onsite.

• Data Entry

• Evaluated student assessments for clarity and adherence to guidelines.
• Provided feedback on assessment design for improved clarity and effectiveness.
• Ensured compliance with confidentiality and scoring protocols at all times.

• Simultaneous interpretation between English and Spanish speakers.
• Assist with the telephonic communication between companies and their clients.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.

• Telephonic coaching for chronic disease management and smoking cessation.
• Development and implementation of a training program.
• Collaborated with the human resources department in the recruiting process.
• Conducted regular coaching sessions to enhance client motivation and accountability.
• Collaborated with healthcare professionals to ensure comprehensive client care.

• Social services emergency phone intervention.
• Minor Counseling and Suicide Prevention
• Interagency coordination for a fast response to emergencies.
• Provided crisis intervention services to children and families in need of immediate assistance.

• Maintenance of the digital and physical archive.
• Customer Service
• Maintained accurate records and files in digital management systems.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.