Reina Verde-Mitchell
Fishers,IN
Summary
Dedicated Customer Service Team Member and healthcare professional with a proven track record in enhancing productivity and efficiency. Demonstrates expertise in conflict resolution, communication, and time management, contributing to exceptional customer experiences. Strong active listening and empathy skills enable effective problem-solving and relationship building. Aiming to leverage these competencies to foster positive interactions and drive organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Sheetz
Columbus, OH
05.2024 - 03.2025
- Welcome customers to our stores with top-tier customer service
- Serve quality food and beverages made to exact customer specifications in a safe, fast and friendly manner
- Manage transactions at check-out, while keeping an eye on appropriate sales of restricted products
STNA
Arcadia Home Care
Columbus, Ohio
03.2022 - 03.2023
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered patient call signals and signal lights to determine patients' needs.
- Distributed drinking water and nourishment to residents.
Patient Care Associate
Nationwide Children's Hospital
Columbus, Ohio
07.2021 - 12.2021
- Assisted physicians and nurses with basic wound care by preparing slings, stockings and bandages.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Recorded detailed notes about each interaction with a patient in order to provide comprehensive documentation of their stay.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Education
Bachelor of Arts - Psychology
The Ohio State University
Columbus, OH05-2025
Skills
- Cleaning
- Complaint resolution
- Area and facility cleaning
- Teamwork and collaboration
- Sales expertise
- Customer phone service
- Leadership
- Computer skills
- Problem-solving
Certification
- STNA.
- CPR.
- BSL.
Timeline
Team Member
Sheetz
05.2024 - 03.2025
STNA
Arcadia Home Care
03.2022 - 03.2023
Patient Care Associate
Nationwide Children's Hospital
07.2021 - 12.2021
Bachelor of Arts - Psychology
The Ohio State University
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