Reina Wasnock
Summary
Customer service representative with 15 years of experience in direct client interaction, specializing in fast-paced environments. Proven ability to enhance customer satisfaction and foster long-term loyalty through proactive service. Highly organized and punctual, with a strong focus on teamwork and problem resolution.
Overview
14
14
years of professional experience
Work History
Bartender
Kaula Luau
Kapolei, Hawaii
02.2026 - Current
- Mix cocktails and beverages following established recipes and customer preferences.
- Provide exceptional customer service in a high-energy luau-themed environment.
- Maintain cleanliness and organization of the bar area throughout shifts.
- Engaged with guests, creating a welcoming atmosphere for all patrons.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
Server/Bartender/Assistant Manager
Moani Waikiki
Honolulu, HI
07.2021 - 06.2026
- Contributed to successful launch of Moani Waikiki amid COVID-19 challenges in 2021.
- Rapidly progressed from server trainee to bartender in fast-paced nightclub environment.
- Ensured customer safety by closely monitoring intoxication levels during service.
- Managed cash register and POS system, ensuring accurate financial transactions.
- Conducted regular bar inventories and filled out daily requisition sheets efficiently.
- Delivered outstanding service to large customer base, embodying Aloha spirit.
- Cultivated friendly environment that made customers feel like family.
- Promoted love for ono food and live music through personalized guest interactions.
Food & Beverage Waithelp/Bartender
Outrigger Hotels and Resorts
Honolulu, HI
10.2018 - 03.2020
- Delivered impeccable service through integrity and genuine engagement with hotel guests.
- Managed reservations, greeted customers, took orders, served dishes, and cleaned tables.
- Thrived in a fast-paced environment while simultaneously waiting tables and tending bar.
- Coordinated events in collaboration with banquet services
- Resolved customer concerns promptly while escalating complex issues to management.
- Educated patrons on local entertainment options and made reservations, enhancing tourism.
- Monitored health and sanitation processes across all areas to ensure compliance with safety regulations.
- Enforced security rules to promote a safe experience for all guests.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Hostess, Server, Bartender
Shorebird Restaurant & Beach Bar
Honolulu, HI
08.2012 - 09.2017
- Trained in welcoming and accommodating guests as a hostess, server and bartender.
- Responsible for holding and accounting for large payments.
- Highly experienced in working as a team to serve food and beverages while addressing individual guest needs.
- Regularly assist guests making menu choices in an informative and helpful fashion.
- Able to take charge of a crowd and instruct them with directions and procedures for grilling their own dinner in a specialty restaurant environment.
- Quickly accelerated from hostess to server to server trainer and bartender with no prior experience.
Education
High School Diploma -
Moanalua High School
Honolulu, HI2012
Skills
- Japanese speaker
- Strong work ethic
- Team player
- Menu memorization
- Food and beverage service expertise
- Multitasking abilities
- Pressure management
- Payment collection and management
- Organizational skills
- Sanitary work area maintenance
- Problem resolution strategies
- Planning and coordination
Accomplishments
Customer Assistance
- Greeting guests in a friendly and timely manner
- Exceptional written and spoken communication
- Responsible for all customer orders while understanding the regulations
- Attentive, organized, and able to prioritize tasks for optimum efficiency
- Praised on social media platforms and have developed several regular return guests
- Adept at resolving conflict in difficult situations to ensure the best experience possible
- Recognized as Employee of the year for outstanding performance and team contributions
References
Ikaika Sczymanski
General Manager
Moani Island Bistro
(808) 469-5305
Mel Cambra
Operations Manager
Kaula Luau
(808) 364-2275
Kiana Beimes
General Manager
Outrigger Waikiki Paradise Resort
(808) 391-9015
Timeline
Bartender
Kaula Luau
02.2026 - Current
Server/Bartender/Assistant Manager
Moani Waikiki
07.2021 - 06.2026
Food & Beverage Waithelp/Bartender
Outrigger Hotels and Resorts
10.2018 - 03.2020
Hostess, Server, Bartender
Shorebird Restaurant & Beach Bar
08.2012 - 09.2017
High School Diploma -
Moanalua High School