Reinaliz Colon
Tampa,FL
Overview
1
1
Certification
Work History
Resolution Specialist
Walgreens
Remote
- Investigate and resolve customer complaints regarding product or service issues, ensuring a satisfactory outcome for both the customer and the company
- Contact federal (Medicare, TRICARE), state (Medicaid), and private health insurance companies for lien information
- Focus on proficiency following Medicaid guidelines
- Ensure compliance with applicable legal and regulatory requirements including HIPAA and other state and/or regional requirements
- Adhere to company policies and procedures including all HIPAA guidelines/regulations and insurance fraud and abuse guidelines
- Interact with medical, and pharmaceutical personnel and patients to research medication coverage and complete prior authorization requests
Cashier/Server
Hibachi Express
Tampa, FL
- Welcomes customers and helps them with their orders
- Handles cash and credit cards and returns the correct change
- Relays customers’ orders to the kitchen staff and serves food and beverages
- Cleans and arranges eating service, and kitchen spaces
- Maintains the cash drawer and POS system and tallies money at the beginning and end of each shift
Team associate
Walmart
Tampa, FL
- Processes customer transactions, operates register equipment, and bags items for customers
- Communicate information to other associates and leaders
- Unload trucks, move inventory, help customers while stocking shelves, and fulfill club pick-up orders
- Maintained a clean and organized checkout area, restocked merchandise, and arranged displays
- Collaborate with other team members to ensure the store runs smoothly and efficiently
- Provide backup support in other areas of the company
- Interacting with customers, answering questions, and helping with their needs
Shipping and Receiving Clerk
Eze Nook Shop, Amazon
Remote
- Handling incoming and outgoing packages, tracking inventory, maintaining accurate records, and weighing items
- Print packing slips, and shipping labels and inspect returns
Customer Service Receptionist
Eze Tech and Multi Services
Tampa, FL
- Answering and directing phone calls, taking messages, and responding to emails
- Making appointments, scheduling meetings, and keeping track of meetings
- Providing administrative support, collecting and sorting mail, and processing invoices
- Managing, cleaning, and organizing the front desk, and maintaining visitor, employee, and department directories
Caregiver
PapaPal
Tampa, FL
- Laundry, bathing and dressing, grocery shopping, meal preparation, housekeeping, mobility assistance, companionship and emotional support, hygiene and care assistance
Education
Business Admin and Management
Hillsborough Community College
01.2028
Comp Infor Tech and Literacy
Hillsborough Community College
01.2025
High School Diploma -
Penn Foster
06.2024
Pinellas County Job Corps Center
03.2024
Skills
- Skills in Communication
- Attention to detail, Problem Resolution, Medicaid, Flexibility Active listener, Communication, Pallet Jack, Physical strength, Phone Calls, Appeals Outbound Calls, Cash handling, Teamwork, HIPAA, Medical Claims, Point of Sales Multitasking, Warehouse operations, Inventory control
Certification
- Green Building Awareness
- Scaffold Safety
- OSHA 10-Hour Safety Training
- Career Connections Skill Level 1
Timeline
Resolution Specialist
Walgreens
Cashier/Server
Hibachi Express
Team associate
Walmart
Shipping and Receiving Clerk
Eze Nook Shop, Amazon
Customer Service Receptionist
Eze Tech and Multi Services
Caregiver
PapaPal
- Green Building Awareness
- Scaffold Safety
- OSHA 10-Hour Safety Training
- Career Connections Skill Level 1
Business Admin and Management
Hillsborough Community College
Comp Infor Tech and Literacy
Hillsborough Community College
High School Diploma -
Penn Foster
Pinellas County Job Corps Center