Reiner Paculdo

Manager, Customer Account Management April 2017 - April 2021

Senior Sales Manager April 2021 - Current

• Led teams to achieve ambitious sales targets and provided coaching and direction on pipeline management, forecasting, and deal closing.
• Developed and coached strategic plans to uncover and win revenue opportunities.
• Interviewed and hired high-performing salespeople based on key success traits.
• Maintained accountability of KPI's to ensure consistent performance using various tools (Gong, Gainsight, Salesforce, and Power BI.
• Investigated industry and product landscape to coach on how to sell against the competition.
• Formulated and presented innovative strategies to stakeholders to build successful sales plans.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Achieved sales goals and service targets by cultivating a high-performing team culture through call observations, role plays, weekly one-on-ones, and team meetings.

• Successfully sold SaaS and Professional and Managed Services to small, mid-size, and large organizations
• Managing and growing net revenue through up-sell, cross-sell, and add-on opportunities
• Conducted account management for over 300 accounts, totaling $2M+, providing strategic direction and leadership
• Worked with partners to sell and implement product integrations (SAP, Microsoft Dynamics, Infor, Epicor, etc.)
• Exceeded 100% Yearly Combined New Contracts, Add-ons, and Upgrades 2013, 2014, and 2015

Megapath - Seattle, WA

• Major Account Executive March 2012 - Sep 2012
• Business Solutions Consultant April 2007 - July 2008

CenturyLink - Seattle, WA

• National Business Account Manager March 2011 - March 2012
• Senior Account Executive February 2004 - April 2007

T-Mobile, USA Inc. - Bellevue, WA

• Major Account Executive August 2008 - December 2009