Reinier "Ray" Martinez Escalona
Naples,FL
Summary
Dynamic Parts Counterman with twelve and a half years of expertise on the Hyundai and Genesis Brand. With a proven track record in enhancing order accuracy and efficiency through meticulous inventory management and exceptional customer service. Certified forklift operator with strong adaptability and self-motivation, driving success in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Parts Counterman
Tamiami Hyundai/Genesis of Naples
09.2013 - Current
- Reynolds and Reynolds proficient in both Era access and Era Ignite.
- Used X Time to properly price out parts for estimates.
- I drive the forklift in safely manner to safely load and unload parts on and off of semi trucks.
- Very knowledgeable on how to build short blocks, pricing out T3G,T6G,TXX campaign engines.
- I thoroughly read all Technical Service bulletins and Campaigns to properly bill out the correct parts on repair orders.
- I effectively use the Parts Eye program to submit stock orders, special orders, and emergency orders. I also submit orders by using ER Access command 2372 to transfer orders to webdcs on both Hyundai and Genesis.
- Created sublet purchase orders for parts that have to painted, cylinder head assemblies, to program instrument clusters and much more.
- Knowledgeable on how to use the ETM on service tech info to look wiring harnesses, schematics, on Hyundai and Genesis Vehicles.
- Also used the ETM to also look up connectors to a variety of modules and sensors.
- Participated on doing lost sales every month in the DMS.
- Ran a parts eye ignored report on ERA Ignite, everyday to order chemicals, fluids, and campaign parts that parts eye will not order.
- Created parts kits in Ignite for oil changes, transmission fluid exchanges and for the service department upsells.
- Coordinated with the service department to emergency order parts and do an XVOR on heat case related vehicles.
Shipping and Receiving Clerk
Lowe's
12.2010 - 01.2013
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
Paint Department Associate
Ace Hardware
07.2004 - 10.2010
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Improved paint department efficiency by streamlining inventory management and organization processes.
- Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
- Achieved optimal resource utilization by monitoring usage rates closely and adjusting orders accordingly.
- Conducted regular stock audits to maintain accurate inventory levels, preventing stock-outs or overstock situations.
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
Education
High School Diploma -
Golden Gate High School
Naples, FL05-2008
Skills
- Reynolds and Reynolds Proficient in ERA Access and Era Ignite
- Forklift Certified
- Hazmat Certified
- Customer service advocate
- Team building
- Professionalism
- Adaptability
- Self motivation
Certification
Forklift certified
Hazmat certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Parts Counterman
Tamiami Hyundai/Genesis of Naples
09.2013 - Current
Shipping and Receiving Clerk
Lowe's
12.2010 - 01.2013
Paint Department Associate
Ace Hardware
07.2004 - 10.2010
High School Diploma -
Golden Gate High School
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