REINY PEGUERO
Uber And Lyft
New York,NY
2
Languages
1
Certification
9
years of professional experience
Detail-oriented individual with a background in healthcare and customer service. Proven ability to enhance patient experiences through effective communication and team collaboration. Committed to maintaining compliance and improving operational efficiency.
Work History
Uber Driver
4 Years 9 Months- Navigated city streets efficiently to provide timely rides for passengers.
- Communicated effectively with riders to ensure a comfortable experience.
- Maintained vehicle cleanliness and safety standards for passenger satisfaction.
Front Desk Receptionist
1 Year 3 Months- Coordinated appointment scheduling and optimized patient flow to enhance service delivery.
- Answered multi-line phone system, directing calls to appropriate staff promptly.
- Greeted patients and visitors with professionalism and warmth.
- Maintained medical records with accuracy and ensured confidentiality of information.
- Facilitated insurance verification and streamlined intake process by collecting necessary patient documentation.
- Organized reception area and ensured timely attention to all guests to improve patient experience.
- Organized reception area and provided timely attention to guests, enhancing overall patient experience.
Cashier Manager
1 Year 5 Months- Supervised cashier team to ensure efficient customer service.
- Trained new cashiers on register operations and customer interaction.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
Customer Service Representative
1 Year 2 Months- Facilitated check cashing and financial transactions for customers, ensuring accuracy and compliance with policies.
- Provided exceptional service to ensure customer satisfaction and loyalty.
- Resolved customer inquiries and issues efficiently, enhancing overall customer experience and satisfaction.
Cashier Team Lead
4 Months- Supervised cashier team, ensuring delivery of efficient customer service and accuracy in transactions.
- Assisted customers with inquiries, resolving issues to enhance overall satisfaction.
- Executed daily opening and closing procedures for register area, maintaining operational readiness.
Education
Certificate - PHLEBOTOMY/EKG
High School Diploma
Some College (No Degree) - Criminal Justice
Skills
Customer service training
Appointment scheduling
Conflict resolution
HIPAA compliance
Customer service
Patient identification
Attention to detail
Fluent Spanish
Patient identification
Certification
- phlebotomy
- EKG
- CPR
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Uber Driver
Uber And Lyft
01.2022 - CurrentRead More
Front Desk Receptionist
Medalliance Medical Health Services
09.2020 - 12.2021Read More
Cashier Manager
Shop Fair
04.2019 - 09.2020Read More
Customer Service Representative
PLS Check Cashing
01.2018 - 03.2019Read More
Cashier Team Lead
Fine Fare Supermarket
08.2017 - 12.2017Read More
Bronx Community College
Some College (No Degree) from Criminal Justice
Read More
HIGH SCHOOL OF LANGUAGE AND INNOVATION
High School Diploma
Read More
ABC TRAINING CENTER
Certificate from PHLEBOTOMY/EKG
Read More
Education and Training
ABC Training school
- EKG and Phlebotomy training