Reja Villanueva
Ewa Beach
Summary
Personable and organized with strong communication and multitasking abilities, I excel in managing front desk operations and providing top-notch customer service. Familiar with scheduling, correspondence handling, and office software applications, I am equipped to streamline administrative processes and enhance office efficiency. Committed to creating welcoming environment and ensuring seamless daily operations.
Overview
5
5
years of professional experience
Work History
Administration/Receptionist
NAI CBI and Agency Rentals
Honolulu, HI
01.2025
- Serve as the first point of contact for clients and vendors by managing high-volume phone calls and welcoming walk-in guests.
- Process incoming rent and fee payments by issuing receipts and ensuring proper documentation.
- Handle incoming and outgoing mail and packages; sort and distribute to appropriate departments.
- Provide daily administrative support to all departments in the office.
Bartender
Event Bartending Service
Tucson, AZ
01.2025
- Bartended a private realtor event.
- Crafted drinks from the requested menu.
- Answered questions and directed attendants to the appropriate service.
Team Leader/Associate
Milky Cereal Bar
Kapolei, HI
01.2024
- Take customers’ orders, prepare and serve orders.
- Provided outstanding customer service, ensuring excellent customer experiences in a fast-paced environment.
- Assisted with inventory management and restocking supplies, ensuring smooth operations during peak hours.
Guest Experience and Screening Agent
Pūlama Lāna‘i – Lāna‘i Airlines
Honolulu, HI
01.2025 - Current
- Deliver high-end guest service as first and last point of contact for Lāna‘i Air and Four Seasons Lāna‘i clientele.
- Coordinate flight operations, ground transportation, boarding, and baggage handling across Honolulu and Lāna‘i.
- Manage passenger processing, security screening, and issue resolution to ensure seamless travel experiences.
Team Leader/Associate
Black Sheep Cream Co.
Kapolei/Waipio, HI
01.2022 - 01.2023
- Trained new-hire employees on customer service, store policies, and food safety protocols.
- Ensured the cleanliness and environment of the store met the owner’s expectations.
- Attended to customer orders, preparing and serving them.
Cashier/Food Prep/Server
Reecie B’s Food Truck
Kapolei, HI
01.2021 - 01.2022
- Handled orders and cashier tasks, ensuring that transactions were processed accurately and effectively.
- Prepared menu items based on customer preferences, providing quality and consistency.
- Maintaining cleanliness and organization in the food preparation and serving areas.
Education
No Degree - Communications
University of Arizona
Tucson, AZ05-2027
Skills
- File organization
- Scheduling appointments
- Reception area maintenance
- Document management
Timeline
Administration/Receptionist
NAI CBI and Agency Rentals
01.2025
Bartender
Event Bartending Service
01.2025
Guest Experience and Screening Agent
Pūlama Lāna‘i – Lāna‘i Airlines
01.2025 - Current
Team Leader/Associate
Milky Cereal Bar
01.2024
Team Leader/Associate
Black Sheep Cream Co.
01.2022 - 01.2023
Cashier/Food Prep/Server
Reecie B’s Food Truck
01.2021 - 01.2022
No Degree - Communications
University of Arizona