Rejeane White
Cleveland,VA
Summary
Customer service professional with extensive experience in medical benefits navigation and strategic sales. Effectively communicates complex information and resolves client inquiries to enhance satisfaction and drive revenue in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber/Amazon/Spark
12.2024 - Current
- Delivered packages efficiently using GPS navigation and route optimization tools.
- Ensured timely deliveries while following traffic laws and safety regulations to minimize delays.
- Communicated delivery status and resolved issues promptly to enhance customer satisfaction.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained vehicle cleanliness and conducted routine maintenance checks to ensure optimal performance.
Medicare Sales Representative
Sitel
09.2022 - 12.2024
- Informed clients about Medicare options and plan benefits to enhance their understanding and decision-making.
- Guided customers through enrollment and eligibility processes to ensure a smooth transition to Medicare coverage.
- Supported members in navigating medical insurance needs by gathering information on medications, required services, and doctor details, completing enrollments, and clarifying health benefits and eligibility.
- Maintained up-to-date knowledge of Medicare regulations and policies.
- Managed client inquiries via phone and email communications.
- Documented interactions and maintained accurate client records.
Medicare/Medicaid Benefits Specialist
TTEC
10.2021 - 09.2022
- Assisting members with their Medicare and Medicaid needs. Working in fast paced environments. Getting personal information and entering into the systems. Checking benefits for customers.
- Processed employee benefits inquiries and provided timely responses.
- Assisted in the enrollment and changes of employee benefit programs.
- Collaborated with cross-functional teams to ensure compliance with benefits policies.
Crisis Worker
People Inc
01.2020 - 01.2021
- Coordinated assistance for families in need, including food, shelter, utility billing, rent, and mortgage support.
- Assisted clients with rental needs due to COVID-19 pandemic.
- Enhanced family support and understanding through direct counseling.
- Coordinated outside resources and referrals to support clients' needs.
- Developed effective treatment plans and modifications to achieve client targets.
- Modified treatment plans according to changes in client status.
- Collaborated with team members to meet daily demands and handle challenging projects.
Customer Service Representative
Amazon
01.2020 - 12.2020
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Answered 60+ inbound calls each day to handle various concerns, set appointments, and close sales.
- Investigated and resolved customer concerns regarding order inquiries and delivery tracking, ensuring timely and accurate information.
- Processed refunds, exchanges, and company credits for customers with damaged or expired products, enhancing customer satisfaction and retention.
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
- Followed up with previously assisted customers to provide additional support and confirm satisfaction with resolutions, fostering ongoing relationships.
- Handled customers' advanced needs with properly escalated calls and scheduled service appointments.
- Resolved issues based on thorough investigations of concerns.
- Protected customer and company information with strict use of established security procedures.
Customer Service Representative
TTech
Weber City, VA
01.2017 - 01.2018
- Ensured positive customer experiences by effectively resolving all customer complaints.
- Rang up customers promptly while maintaining a high level of customer service.
- Navigated 5-10 computer systems simultaneously in a fast-paced environment to support customer needs.
- Performed in-depth research to answer more complex questions.
- Delivered health insurance information to health care providers, clarifying deductibles, out-of-pocket amounts, and percentage of patients' coverage.
- Used Microsoft Office, Excel, and Outlook daily with proficiency.
Customer Service/Sales Representative
AT&T
Lebanon, VA
06.2016 - 12.2017
- Assisted customers with wireless billing and device issues, resolving concerns through payments, troubleshooting, and network resets to enhance customer experience.
- Upsold and closed customer sales by driving product benefits around.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Met sales quotas and metrics each month.
- Maintained routine communication with clients to gauge satisfaction, resolve complaints, and introduce new offerings, fostering long-term relationships.
- Conducted on-site product demonstrations to showcase features, address customer inquiries, and transform concerns into positive product perceptions.
Manager
Pizza Hut
Abingdon, VA
04.2014 - 04.2016
- Developed and implemented strategies that increased business performance and contributed to profit growth.
- Met financial targets by establishing budgets and controlling expenses.
- Controlled labor costs by streamlining workflows based on expected demands.
- Met customer demands by tracking market changes and adapting strategies to match.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Managed daily workloads by organizing effective schedules and delegating tasks.
- Covered daily business requirements with well-organized schedule and properly delegated assignments.
- Prepared schedules and assignments to meet short- and long-term business demands.
- Organized training for new team members and routine retraining for established employees to keep all associates operating consistently.
- Trained staff in primary roles and strategies for exceeding goals each day.
- Evaluated employee performance to identify knowledge gaps and coordinated retraining efforts.
- Developed talent from within to build cohesive and successful leadership team.
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.
- Oversaw documentation for business operations, personnel files, and compliance with legal requirements including taxes and permits.
- Eliminated resource waste through effective monitoring and improved controls.
- Demonstrated safety procedures and monitored compliance to protect staff and general public.
Bookkeeper
Gilbert Masonry & Construction
Cleveland, VA
01.2010 - 04.2014
- Maintained records of purchases, expenditures, revenue, invoices, and payments.
- Oversaw day-to-day accounting operations, processed payments, and managed invoice transactions.
- Managed payroll for 6+ employees, calculating hours, time off, and commissions.
- Performed payroll tasks, balanced and reconciled payroll data, and ensured accurate tax handling.
- Resolved accounting discrepancies with critical thinking and thorough research.
- Maintained vendor records and accounting histories, tracked purchases, and resolved issues proactively.
- Assisted with tax process by preparing records and statements.
- Improved tracking processes with Quick book spreadsheets.
- Purchased and acquired supplies, authorized petty cash, and monitored office inventory levels.
Education
Non-Degree - Health Science
Southwest Virginia Community College
Cedar Bluff, VA01-2014
GED -
Lebanon High School
Lebanon, VA01-2010
Skills
- Route optimization
- Delivery tracking
- Safety compliance
- Record keeping
- Data collection
- Data entry
- Microsoft Office
- Inbound and outbound calling
- Customer service
- Client interaction
- Customer communication
- Attention to detail
- Problem solving
- Typing proficiency
Certification
- Life and Health Insurance, Present
- Virginia Personal Lines, Present
Personal Information
Authorized To Work: US for any employer
Timeline
Delivery Driver
Uber/Amazon/Spark
12.2024 - Current
Medicare Sales Representative
Sitel
09.2022 - 12.2024
Medicare/Medicaid Benefits Specialist
TTEC
10.2021 - 09.2022
Crisis Worker
People Inc
01.2020 - 01.2021
Customer Service Representative
Amazon
01.2020 - 12.2020
Customer Service Representative
TTech
01.2017 - 01.2018
Customer Service/Sales Representative
AT&T
06.2016 - 12.2017
Manager
Pizza Hut
04.2014 - 04.2016
Bookkeeper
Gilbert Masonry & Construction
01.2010 - 04.2014
Non-Degree - Health Science
Southwest Virginia Community College
GED -
Lebanon High School