Rejena Ward
Sash builder/line lead
Jefferson City,MO
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. I am a go getter at whatever it may be.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Co owner of premier painting and powerwashing
United HealthCare Services, Inc
01.2014 - Current
- I help run our painting business, help with taping, cutting in, rolling walls, answering the phone to schedule appts etc.
- Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established a comprehensive employee training program to ensure consistent service standards across all departments.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Built strong relationships with key stakeholders, enhancing partnerships and fostering mutual growth opportunities.
- Evaluated market trends to identify new revenue streams and diversify product offerings accordingly.
- Introduced cutting-edge technology solutions to modernize business operations while improving overall efficiency levels.
- Spearheaded community outreach programs, increasing public visibility while giving back to local organizations in need of support.
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Established foundational processes for business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established team of motivated and highly skilled employees to help run business.
- Directed market expansions to propel business forward, meet changing customer needs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Managed financial operations and investments to maximize profits and minimize costs.
- Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
- Improved operational efficiencies to reduce costs and improve productivity.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Prepared annual budgets with controls to prevent overages.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Window Sash Builder/ Window Expeditor
Quaker Windows & Doors
Eldon, MO
08.2023 - Current
- Enhanced project efficiency by implementing streamlined construction processes and effective communication strategies.
- Reduced building costs through the negotiation of better deals with suppliers, resulting in significant savings for clients.
- Improved workplace safety by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
- Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
- Enhanced customer satisfaction by delivering exceptional craftsmanship on all completed projects, leading to positive referrals and repeat business opportunities.
- Exceeded industry standards in terms of quality control measures by consistently monitoring materials used during construction.
- Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Identified and eliminated safety risks through additional training.
- Worked closely with owners throughout process to keep projects in line with individual visions.
Medical Assistant
JCMG
Jefferson City, MO
06.2020 - 08.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Machine Operator
morris packaging
09.2016 - 08.2019
- Make dog food bags on a big machine restocked and stocked rolls
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Kept detailed production records and identified hold-ups.
Textiles worker
Continental commercial products
08.2015 - 07.2017
- Worked on big machines that made mops, cut mops off the machine and load the machine up with yarn, threading the machine when it stopped stitching
- Bagged and boxed mops and sent them on a line to be shipped out.
Tax Preparer
Department of Revenue
02.2011 - 05.2016
- Prepared state taxes, transferred customer information into a computer to file state taxes, typing, faxing, filing, word, excel, temp job
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Implemented time-saving software tools to automate portions of the tax preparation process, increasing productivity.
- Educated clients on tax planning strategies, helping them save money in future years.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Analyzed financial records to verify accuracy of tax returns.
- Identified potential audit red flags to minimize risk of IRS audits.
Education
California R1
California, MO2009
Skills
- Staffing
- Customer Retention
- Budget Development
- Recruiting and Training
- Inventory Management
- Small Business Operations
- Employee Relations
- Organizational skills
- Quality control
- Team building
- Problem solving
- Customer relations
- Decision making
- Leadership abilities
- Sales strategies
- Customer Service Management
- Inventory Tracking and Management
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Purchasing and Planning
- Active Listening
- Organizational Skills
- Maintaining Clean Work Areas
- Power Saws
- Reading Comprehension
- Work Orders
- Data Entry and Recording
- Power Drills
- Daily Logs
Certification
Driver's License
Additional Information
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Assessments
- Customer Focus & Orientation, Highly Proficient, 09/2019, Responding to customer situations with sensitivity.
- Knowledge of Early Childhood Development, Highly Proficient, 09/2019, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Reliability, Proficient, 10/2019, Tendency to be dependable and come to work
- Working with MS Word Documents (Intermediate), Completed, 11/2019, Intermediate Word techniques, including the use of formatting, Track Changes, and Comments.
- Management & Leadership Skills: Planning & Execution, Familiar, 11/2019, Planning and managing resources to accomplish organizational goals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Window Sash Builder/ Window Expeditor
Quaker Windows & Doors
08.2023 - Current
Medical Assistant
JCMG
06.2020 - 08.2023
Machine Operator
morris packaging
09.2016 - 08.2019
Textiles worker
Continental commercial products
08.2015 - 07.2017
Co owner of premier painting and powerwashing
United HealthCare Services, Inc
01.2014 - Current
Tax Preparer
Department of Revenue
02.2011 - 05.2016
California R1